Weird problem

  • Resolved dave8441

    (@dave8441)


    5 years, 5 months ago

    The plugin is installed and activated on my site, but no related products are displayed except for the default WC output. When I deactivated the plugin, then the related products appeared below the WC “You may also like…” products. Then I completely uninstalled the plugin and cleared the cache, but nothing changed. Both groups of related products were still there. Then I reinstalled the plugin, and the related products disappeared except for the WC items. So I must keep this plugin installed, otherwise both groups are displayed. Ideas?

Viewing 15 replies - 1 through 15 (of 18 total)
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  • Plugin Contributor Vagelis

    (@eboxnet)

    5 years, 5 months ago

    Hello Dave, do you still need help with this one?
    It sounds like a caching issue ( browser or server ).

    Thread Starter dave8441

    (@dave8441)

    5 years, 5 months ago

    Hi Vagelis, I have been unable to figure this out. When I set the number of displayed products to 2 on the settings page, 2 related products are displayed on the product pages. When I uninstall the plug-in, 4 related products are displayed. To prevent any related products from being displayed, I have to keep the plug-in installed with the number of display products set to zero.

    Since I am using the default WC linked products feature, I really don’t need this plug-in. I would like to uninstall it, but unfortunately that results in both groups being displayed at once. I found someone else with the same problem in the WooCommerce forum at wordpressDOTorg/support/topic/cannot-turn-off-related-products/. Maybe my database is corrupted or something got injected into the theme… just guessing.

    Plugin Contributor Vagelis

    (@eboxnet)

    5 years, 5 months ago

    Hello Dave, any chance to get a link ?

    Thread Starter dave8441

    (@dave8441)

    5 years, 5 months ago

    Thread Starter dave8441

    (@dave8441)

    5 years, 5 months ago

    That did not work, so will do it this way:

    doyleshamrockDOTcom/product/standard-battery-vent-cap/

    Plugin Contributor Vagelis

    (@eboxnet)

    5 years, 5 months ago

    Thanks for the link, my plugin is not installed on your website.
    I checked the installation folder and it’s not there, I also checked autoptimize’s folder to make sure that I didn’t get blocked by your server.

    Can you check under wp-content/ for “woo-related-products-refresh-on-reload”

    Thread Starter dave8441

    (@dave8441)

    5 years, 5 months ago

    Yes, I do see that folder in my plug-ins folder.

    Plugin Contributor Vagelis

    (@eboxnet)

    5 years, 5 months ago

    I don’t understand why that’s not working from the front end.
    Do you have any other caching except the autoptimize ?

    Could you disable it for a while ?

    Optimizing Matters

    (@optimizingmatters)

    5 years, 5 months ago

    pro-tip; you can disable Autoptimize on a per-request basis by adding ?ao_noptimize=1 to the URL.

    hope this helps debugging,
    frank (ao dev)

    Thread Starter dave8441

    (@dave8441)

    5 years, 5 months ago

    I just disabled all caching plugins (I have 3).

    Plugin Contributor Vagelis

    (@eboxnet)

    5 years, 5 months ago

    Thanks @optimizingmatters I tried that but I can still see

    /wp-content/cache/autoptimize/js/autoptimize_xxx.js etc

    Plugin Contributor Vagelis

    (@eboxnet)

    5 years, 5 months ago

    Great @dave8441 can you also disable my plugin please?

    Thread Starter dave8441

    (@dave8441)

    5 years, 5 months ago

    It is now disabled.

    Thread Starter dave8441

    (@dave8441)

    5 years, 5 months ago

    I will return from lunch in 1/2 hour. 🙂

    Plugin Contributor Vagelis

    (@eboxnet)

    5 years, 5 months ago

    OK great so we now get your theme’s default output.
    There’s nothing wrong with that. You can easily disable that.

    https://docs.woocommerce.com/document/remove-related-posts-output/

    Enjoy your lunch 🙂

Viewing 15 replies - 1 through 15 (of 18 total)
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