I didn’t find the help button in the plug-in
@emilyyue The help button is located on every single settings page of the plug-in. It’s a big purple button that says help.
For example go to the API settings page and it should be there.
I see the “help”, it’s not purple but a drop down, and then there are some texts and multiple other options
Here is an image showing the button:
https://imgur.com/a/MdKEJIF
thank you, I’ve found it and sent a request
hi, I’ve received an email back, I guess it’s from you. it’s asking for a billing address from me, may I know why?
will I be charged for anything?
it’s asking for a billing address from me, may I know why?
I don’t speak Chinese so I asked you for an example billing address I could use to test your checkout page.
@emilyyue,
Your storefront theme has the following CSS that is causing the QRCode to be small:
#payment .payment_methods li img {
float: right;
border: 0;
padding: 0;
max-height: 1.618em;
You should change that so it’s not targeting the QRCode’s height.
The plugin is rendering the QRCode perfectly on your site beyond the styling override of your theme. It uses the QRCode provided by Stripe in the source object. Here is a link to that source:
https://dashboard.stripe.com/logs/req_xN80ClaprDxfNe
You should reach out to Stripe’s customer support team and ask if they can shed some light on why that QRCode isn’t working for you. The Stripe plugin renders the QRCode provided to it by Stripe. It doesn’t control how the QRCode scanner works.
Kind Regards,
Hi Clayton,
I contact stripe, and below is their response:
Hi Emily,
Thank you for your patience. I contacted my team as mentioned before and we gave your case a deep look.
Unfortunately, we are not currently able to resolve this on our end.
The information of the page where you host your payment form suggest you are using a Woocommerce payment form, please get in touch with them and comment the situation.
Explain that you do not have coding experience and that we are unable to modify this on our end. I really wish we could help you more with this.
In the case you have further doubts or need assistance with this or any other matter, I'll be more than glad to help you. You can answer this email or if you prefer you can also contact us again through our other support channels.
Regards,
I seriously don’t know what to do now.
Hi @emilyyue,
Explain that you do not have coding experience and that we are unable to modify this on our end. I really wish we could help you more with this.
No one is asking them to modify anything. Did you ask them if they could look into their logs to see if they have any insight why the QRCode is not working?
What is your Stripe Account ID? I will have to submit a special request to the Stripe Partner team. They typically investigate issues like this when support is not helpful.
Kind Regards,
@emilyyue I submitted an internal request to Stripe regarding this issue. Hopefully they will be able to provide some helpful information about why the QRCode is not working.
I’ll let you know once they response.
Kind Regards,
