Moderator
t-p
(@t-p)
Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Thread Starter
manp
(@manp)
Hi There
Thank you for your reply. But both these solutions are not working for me. The theme that is active on my site is hestia-child.
I tried to access the website after deactivation all plugins but its not working.
Moderator
t-p
(@t-p)
The theme that is active on my site is hestia-child.
Have you tried switching to the unedited default Theme (Twenty Seventeen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue?
Thread Starter
manp
(@manp)
I tried to switch to twenty-fifteen and twenty seventeen. However, still that problem persists.
Moderator
t-p
(@t-p)
Please check the error logs on your server for a more specific error message, which may give a clue to why this is happening on your website/server. If you need help locating them, ask your hosting provider to help you with that.
If you cannot find error logs or if you don’t find any helpful info in the error logs, try Enabling debugging
Thread Starter
manp
(@manp)
Uncaught Error: Call to undefined function mysql_connect() in
content/wp-includes/wp-db.php:1564
this is coming in error log. I have no idea about this.
Moderator
t-p
(@t-p)
What did you do before this problem?
Thread Starter
manp
(@manp)
Nothing just disabled the plugins, to see why website page is not getting loaded
Moderator
t-p
(@t-p)
Please check your wp-config.php file for the following line:
define(‘WP_USE_EXT_MYSQL’, true);
If you find it, delete the line.
Thread Starter
manp
(@manp)
there is no such line in wp-config.php.
Moderator
t-p
(@t-p)
Sorry, I’am out of ideas.
Ask for technical support to your hosting.
Thread Starter
manp
(@manp)
the problem is i can access some of the individual pages of website like http://ddcdesign.co.nz/content/process/ but when i try to access home and contact page or website in full it gives me error
