Moderator
t-p
(@t-p)
“You cannot update because WordPress 5.5 requires PHP version 5.6.20 or higher. You are running version 5.3.25.”
Please update PHP
but we are having a hard time locating the login information for that site… because none of us were with the company when the website was created.
Check/Change Password, Username, Email in database:
– The password is encrypted and stored in the database in the users table. To reset password, review https://wordpress.org/support/article/resetting-your-password/
– Username is also stored in the users table. To change username, click the edit button (the pencil icon) next to your user and change what is entered into the user_login field.
– To change the email address for the admin user account, click the edit button (the pencil icon) next to your user and change what is entered into the user_email field.
When I try to update the PHP I get this message: “Unable to communicate back with site to check for fatal errors, so the PHP change was reverted. You will need to upload your PHP file change by some other means, such as by using SFTP.”
We have the login information for the backend of the WordPress side, but we cannot update the email address (we don’t have access to the old email address). When I send an email change request I don’t receive an email and we have tried multiple times to reset.
Moderator
t-p
(@t-p)
cannot update the email address (we don’t have access to the old email address). When I send an email change request I don’t receive an email
Possible reasons for not getting email see https://wordpress.org/support/topic/password-reset-not-sending-email/?view=all#post-8988847
Also, you may find this useful https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/
Thank you for your help! Unfortunately, none of those suggestions have worked.
I just deleted the old theme, downloaded/installed a new theme, and I am still getting this error message when trying to update the site: “Downloading update from https://downloads.wordpress.org/release/wordpress-5.1.6-new-bundled.zip…
Download failed.: cURL error 6: Couldn’t resolve host ‘downloads.wordpress.org’
Installation Failed”
Bonjour,
Je m’excuse d’écrire ici, je n’arrive pas à ouvrir un nouveau sujet… je viens de chercher pendant 30 minutes pourtant…
Ce matin, pleine d’enthousiasme, j’ai décidé de mettre mon site internet à jour après plusieurs mois de “dormance”.
Je commence donc par mettre à jour tout ce qu’il faut.
Et là, plus rien, plus d’accès à rien…
Un code d’erreur apparait :
“Warning: require_once(/homepages/1/d553724015/htdocs/wp-includes/class-wp-object-cache.php): failed to open stream: No such file or directory in /homepages/1/d553724015/htdocs/wp-includes/cache.php on line 12
Fatal error: require_once(): Failed opening required ‘/homepages/1/d553724015/htdocs/wp-includes/class-wp-object-cache.php’ (include_path=’.:/usr/lib/php7.2′) in /homepages/1/d553724015/htdocs/wp-includes/cache.php on line 12
Ca fait plus de 2h que je cherche comment revenir en arrière, sachant que je n’ai plus du tout accès à mon WP…
Quelqu’un aurait-il une idée ? c’est mon site professionnel, il faut que je trouve une solution ce week-end.
Merci par avance.
Encore désolée de poster ça ici.
Marie
