Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Thank you. I deactivated plugins by renaming the plugin folder via ftp. The website came on but just the top menu. Dashboard was showing wrongly.
So i changed the name back to plugin.
I did not know if someone who was managing the site before tempered with the theme. But I change theme name and no difference.
Any suggestion?
Help 🙁
I deactivate the plugins by changing the folder name via ftp. Then the website showed only menu and I could see the back-end login screen but when you click login, it wont work.
So i rename the plugin files back plugins.
I went to theme file… There was someone else handling the website before me, SO I dont know if he changed theme name. But I was using the Jarida theme before the issue. I changed but theme name and not difference.
What Can I do? Help
Go to /wp-content/theme/broken-[current-theme]/ via FTP and renamed that to /wp-content/themes/broken-[current-theme]/
That will force the installed default theme (probably either twenty-fifteen or twenty-fourteen to activate.
Sorry James… Can you read over your last response please?
Go to /wp-content/theme/broken-[current-theme]/ via FTP and renamed that to /wp-content/themes/broken-[current-theme]/
This directory /wp-content/theme/broken-[current-theme]/ does not exist.
I should go there and still change the name to same thing?
Yes, typos, what I get for responding on my phone in the middle of the night on vacation. 🙂
Go to /wp-content/theme/[current-theme]/ via FTP and renamed that to /wp-content/themes/broken-[current-theme]/
James… anyway I can contact you?
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
I still can fix this… maybe someone can help
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
No then, James and every person posting on these forums have their own lives to tend to. They post on the forums when they are comfortable providing you with support out of their spare time, and if they want to.
I only do private support for hire, and definitely not when I’m on vacation, sorry.
If you want private support off of these forums, please try http://jobs.wordpress.net/ or http://directory.codepoet.com/ and do not accept any hire offers posted to these forums.
