Website logo not loading

  • Resolved cookgirl26

    (@cookgirl26)


    4 years ago

    Hello, earlier today I decided to change out both my header and logo images to new ones. I’m using the recommended sizes for both. When I access my website through WordPress, the logo shows perfectly fine.

    But when I access the website through my Instagram bio link, everything loads but the logo. In addition, when I accessed the website through my Pinterest account earlier, same thing – logo missing.

    *Actually, the logo does load; but only after you scroll a bit*

    I don’t know if this related to my changing the logo and header out, but I don’t understand how that would cause this issue. But this did seem to have started after that. Thank you.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Steven (LyraThemes)

    (@stevenlyrathemes)

    4 years ago

    Hi @cookgirl26,

    Thanks for getting in touch, sorry to hear about the trouble!

    It looks like there’s a plugin that’s swapping out the logo url, and the delay is likely related to this in some way. If you’d like to send a link to one of the pages (IG or Pinterest) where you’re clicking from to see this issue I’d be happy to test it out.

    Thanks again!

    Thread Starter cookgirl26

    (@cookgirl26)

    4 years ago

    Hello Steven, thanks for your response! Actually, the link to my website is in my Instagram bio. Is there still a way I can get the link to you?
    *I checked recently, and the logo seems to load properly for now* But I don’t know if it will stay that way…
    I just checked again, and it’s still doing the same thing, unfortunately..😅

    • This reply was modified 4 years ago by cookgirl26.
    Steven (LyraThemes)

    (@stevenlyrathemes)

    4 years ago

    Very sorry to hear that it’s still happening. I went to your IG but didn’t see a working link for some reason, so I checked Pinterest and it seemed to work from there for me (I tested a few dozen times and it worked nicely for me every time).

    It may be worth deactivating the plugin that’s swapping out the logo URL, clearing any site/hosting caches, and then testing again to see if the issue goes away.

    Thread Starter cookgirl26

    (@cookgirl26)

    4 years ago

    Thank you so much Steven! Did you access my website on your phone or desktop? Because I’m using my phone when to access my account (I even have a screenshot, but there’s no option for me to upload it here) I don’t know if it’s happening just on a mobile device or what..

    Also, what particular plug-in could be causing a delay in the logo loading up? I just can’t figure this out. Thank you so much for your assistance.

    Thread Starter cookgirl26

    (@cookgirl26)

    4 years ago

    I deactivated all plug-ins, then checked through my Instagram again. Same thing happening. I’ve been doing all of this on my phone, so as I mentioned before; it could be a mobile issue..

    Steven (LyraThemes)

    (@stevenlyrathemes)

    4 years ago

    Ah…gotcha, that was the difference, you’re right- I was on a computer. I see what you mean now, and it looks like it’s being caused by a performance plugin. Phones cache very aggressively, so there’s a pretty good chance that even when you deactivated temporarily, it still loaded the cached page.

    Would you mind setting up a temporary admin account for us at support (at) lyrathemes.com so we can login briefly and track down the issue for you? We’d love to get this resolved now that we’re able to reproduce the problem.

    Thread Starter cookgirl26

    (@cookgirl26)

    4 years ago

    Hello Steve, I have someone looking into it right now; so hopefully it will be resolved soon. Thank you so much for your assistance as always! And if anything else changes or comes up, I’ll be sure to contact you.

    Steven (LyraThemes)

    (@stevenlyrathemes)

    4 years ago

    Thanks for letting us know- great to hear that and best of luck!

    Thread Starter cookgirl26

    (@cookgirl26)

    4 years ago

    You’re welcome, and thank you so so much!!

Viewing 9 replies - 1 through 9 (of 9 total)

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