• Dear sirs,

    I have created a website davidosborn.london using WordPress ‘Reload’ template by Greatives and use only 2 active plugins, Greatives Visual Composer Extension and WP Bakery Visual Composer 4.2.3 the site is with GoDaddy on a shared server.

    At certain times of the day about 1-2 hours long, my web site is incredibly slow to load if not impossible with a message Web Page is not available.On Pingdom it goes from under 2secs to load at good times to 80secs at bad times or fails!

    Question: GoDaddy put the blame 100% on the theme and 2 plugins as being the total and absolute cause of the problem at busier times of the day, to drag my web site to a hault.

    My question is, Is this correct and resonable? I think it is just passing the buck – but I am a photographer not a web designer with enough knowledge or experience to know 100% What would you advise I say to GoDaddy to solve the loading times at certain times of the day.

    Look forward to your replies as it is driving me mad being ‘piggy in the middle’.

    Regards David.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator James Huff

    (@macmanx)

    Yeah, I wouldn’t call a 80-second load time anywhere near “correct and reasonable.” 😉

    Just to be sure, do you see any improvement at all if you deactivate all of your plugins and switch to the Twenty Fourteen theme?

    Thread Starter osborndjo

    (@osborndjo)

    Hi, Thanks for getting back to me. To be honest, I have not tried. If I turn off the plugins and change to twenty fourteen, is it gurranteed to be reversible,I put so much time in, I don’t want to loose anything I created.
    Regards David

    Moderator James Huff

    (@macmanx)

    Yes, it’s totally reversible. 🙂

    Thread Starter osborndjo

    (@osborndjo)

    Hi, I will give it a go. The theme creators also argue that going https (ssl) could be causing speed issues – do you think that is valid? The other curiosity the theme creators raise is that if it were the theme and plugins slowing it down, it would still not cause a ‘failed to connect with server’ error or timed out. I am trying to find some evidence to rule out the theme and plugin so I can go back to GoDaddy and say, look it is not the theme and plugin because….Its hard being piggy in the middle. Thanks and regards David.

    Moderator James Huff

    (@macmanx)

    The theme creators also argue that going https (ssl) could be causing speed issues – do you think that is valid?

    To a small extent, yes. HTTPS is not cached by the browser, so every time the browser visits the page, it needs to load, it can’t just pull a previous “copy” from its cache.

    However, that’s more like a 1 to 3 millisecond difference, not 80 seconds.

    if it were the theme and plugins slowing it down, it would still not cause a ‘failed to connect with server’ error or timed out.

    Yeah, I still think it’s a server issue, but the only way to be sure is to rule-out the theme and plugins.

    I am trying to find some evidence to rule out the theme and plugin so I can go back to GoDaddy and say, look it is not the theme and plugin because

    That’s exactly what this test will give you. 😉

    If I can add my 2 cents on Godaddy. If you’re using one of their Linux shared hosting plans, than you need to switch to Deluxe cPanel hosting plans.

    Their old Linux plans are terrible for WordPress. After I switched client from Linux plan to cPanel (without any changes to plugins/themes, just migration) the difference in performance was like night and day. All you have to do is call Godaddy support and tell them you need to switch to cPanel hosting, and they should pro-rate your new plan based on your previous plan so you don’t pay full price again. That’s what our client did.

    Now, the switch. Support rep will say there will be no downtime during switch, but that’s BS since their system is slow. Here’s what we had to do:

    1. cPanel hosting needs to be issued for a dummy domain example1.com, their system will not allow another hosting plan for example.com.
    2. You need to migrate your WP files/database and set it up on cPanel hosting.
    3. You need to delete old Linux plan from your dashboard.
    4. Now their system can take up to 4 hours (that’s how long we waited) to update itself and make your example.com domain available.
    5. In cPanel, there’s a domain switch option. Once system updates (#4), example.com will become available to be switched. So you switch.
    6. It should be live now.

    Depending on how long their system takes to update in #4 step, your website will be down. I kept checking cPanel domain change every 20 min until domain became available – with website being down most of that time.

    Thought I share what I had to go through for a client with Godaddy.

Viewing 6 replies - 1 through 6 (of 6 total)

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