Website image display problem.

  • Resolved retchvip

    (@retchvip)


    3 years, 8 months ago

    Dear support team,
    I just created my WordPress site. And I installed the Astra theme and then used a starter templates-Organic Store.
    The website has an image problem when it is displayed now.
    When I enable the Autoptimize plugin, All images on my website will not be displayed.
    When I disable the plugin, images can be displayed normally again.
    So what’s the problem with that? And how can I solve it?
    Autoptimize plugin enabled: https://prntscr.com/tucg1u
    Autoptimize plugin disabled: Autoptimize plugin disabled

    • This topic was modified 3 years, 8 months ago by retchvip.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Optimizing Matters

    (@optimizingmatters)

    3 years, 8 months ago

    First and foremost try to identify what is breaking things by just disabling CSS or JS or HTML or Image optimization (incl. lazyload). Based on that we can see what the next steps have to be.

    frank

    Thread Starter retchvip

    (@retchvip)

    3 years, 8 months ago

    I enabled the plugin and then respectively disabled CSS and JS through Chrome extension Web developer, but the images would not display normally.
    Sorry, I don’t know how to disable HTML and Image optimization.

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    3 years, 8 months ago

    I was referring to the Autoptimize settings, can you test those?

    Thread Starter retchvip

    (@retchvip)

    3 years, 8 months ago

    Sorry, I misunderstood.
    I tested it for two rounds according to your prompt.
    First-round,
    I disabled one of them individually every time. Image display problem still exists
    Second-round,
    The first time, I disabled JS, CSS, and HTML, the problem exists.
    The second time, I disabled image optimize and lazy load, the problem exists.

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    3 years, 8 months ago

    so no matter what Autoptimize options are on (and even with none active), the image do not show when AO is active?

    do you have a non-production version of your site on which you could leave broken for me to investigate?

    Thread Starter retchvip

    (@retchvip)

    3 years, 8 months ago

    No, if I deactivate the plugin, images will appear normally.
    My website is still in the construction stage, I can give you login permission if you can check it. Please send your email to retchvip@gmail.com

    • This reply was modified 3 years, 8 months ago by retchvip.
    Plugin Author Optimizing Matters

    (@optimizingmatters)

    3 years, 8 months ago

    sharing login information if forbidden here retchvip, sorry, but if you enable AO now I’ll be happy to have a look at the frontend?

    Thread Starter retchvip

    (@retchvip)

    3 years, 8 months ago

    Sorry about the email thing.
    I activated the plugin now.
    https://retchink.com/

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    3 years, 8 months ago

    Seems to work for me?

    Thread Starter retchvip

    (@retchvip)

    3 years, 8 months ago

    I’m so sorry.
    I just found that it’s a problem course by my bad VPN connection.
    But I want to know why I can see images normally if I deactivate the plugin?

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    3 years, 8 months ago

    Well, when I checked you had “image optimization” on in AO, which sees the images loaded from the shortpixel CDN. My guess is that due to your VPN setup that domain simply did not work for you?

Viewing 11 replies - 1 through 11 (of 11 total)
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