Website down with 500 Internal Server Error

  • Resolved cliffmama

    (@cliffmama)


    10 years, 4 months ago

    Recently upgraded to WordPress 4.4.1 a couple of days ago. Noticed my site was down today. http://gunksclimbers.org
    Going to the site returns:
    ————————————
    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator at webmaster@gunksclimbers.org to inform them of the time this error occurred, and the actions you performed just before this error.
    More information about this error may be available in the server error log.
    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    ——————–
    So I looked around and read multiple articles on what to do.

    I wasn’t able to login to WordPress. So I used FTP and renamed my .htaccess file. Then I was able to login to WordPress (although my site was still returning 500 server error).

    Once in WordPress, I deactivated all of my plugins, cleared the cache. Still got 500 server error.

    I also set the theme to the default theme. Still returned 500 server error.

    Since then, I have returned my theme, .htaccess file and plugins to their previous state, since they didn’t identify or resolve the problem.

    According the Google Webmaster Tools, the pages started returning crawl errors on 1/28/2016.

    Any idea why my site is down and how I can get it working again? This is terrible!
    Thanks…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mark Ratledge

    (@songdogtech)

    10 years, 4 months ago

    Contact your webhost; 500 errors are usualy server based and you can’t do much about them, and if you have made no changes to the site to cause them, there’s really nothing you can do; the host has to fix it.

    Thread Starter cliffmama

    (@cliffmama)

    10 years, 4 months ago

    Turns out my hosting company upgraded to PHP 5.6 and my php.ini file used incompatible variables. This is frustrating because my site is a WordPress site and I know nothing of PHP, so how am I supposed to know it’s incompatible? Where does the php.ini get installed from, and how does it get upgraded to be compatible with whatever version of php is running?

    Mark Ratledge

    (@songdogtech)

    10 years, 4 months ago

    The hosting company should be taking care of all that; most times, they have a server wide php.ini they will update. Some hosts are worse than others.

Viewing 3 replies - 1 through 3 (of 3 total)

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