Website crash when I enable the plugin

  • Resolved ashstyle

    (@ashstyle)


    3 years, 6 months ago

    When I am enabling this plugin I face several issue
    First none of the products sync with facebook shop
    Second I am not able to remove any prodoct from woocomerce (Get server error)
    Third when I open an product, It shows not all the info

    Also I get this email from wordpress

    When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.1
Active theme: G5Plus April Child Theme (version 1.0)
Current plugin: Facebook for WooCommerce (version 2.6.28)
PHP version 7.4.32

Error Details
=============
An error of type E_ERROR was caused in line 3575 of the file /ashstyle.com/wp-content/plugins/facebook-for-woocommerce/facebook-commerce.php. Error message: Uncaught Error: Call to a member function get_facebook_id() on null in ashstyle.com/wp-content/plugins/facebook-for-woocommerce/facebook-commerce.php:3575
Stack trace:
#0 ashstyle.com/wp-content/plugins/facebook-for-woocommerce/includes/Admin/Product_Sync_Meta_Box.php(68): WC_Facebookcommerce_Integration->get_product_fbid('fb_product_grou...', 1462, Object(WC_Facebook_Product))
#1 ashstyle.com/wp-admin/includes/template.php(1409): SkyVerge\WooCommerce\Facebook\Admin\Product_Sync_Meta_Box::output(Object(WP_Post), Array)
#2 ashstyle.com/wp-admin/edit-form-advanced.php(681): do_meta_boxes(Object(WP_Screen), 'side', Object(WP_Post))
#3 ashstyle.com/wp-admin/post.php(206): require('/home/...')
#4 {main}
  thrown

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • anastas10s

    (@anastas10s)

    3 years, 6 months ago

    Hi there @ashstyle 👋

    When I am enabling this plugin I face several issue

    Thanks for reaching out and posting the troubleshooting email here also! Let’s tackle them, one-by-one.

    First none of the products sync with facebook shop

    Occasionally, deleting or resetting all products from the Facebook catalog and then letting things sync again is the only way to fix strange issues. This requires a code snippet, which you can read more about here.

    Second I am not able to remove any prodoct from woocomerce (Get server error)

    This is certainly odd. In order to investigate further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support. 

    Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

    Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

    Third when I open an product, It shows not all the info

    Feel free to elaborate further. Are you referring to the site itself or the listings on the Facebook page?

    Side note: pictures are worth a thousand words, therefore feel free to share screenshots with us here. https://snipboard.io/ is a good tool of choice for sharing them with us here.

    Looking forward to hearing from you!

    Thread Starter ashstyle

    (@ashstyle)

    3 years, 6 months ago

    Hello,

    Thank you!
    I don’t know how to use snippet code. So I try this
    First I deleted plugin and installed again, no help same issue.
    So I decided to deleted from facebook business side, revoke all woocommerce connections and I back to the plugin connect again and seems working, I did not try to delete any item yet.
    Last time I tried to delete something all craziness started to happen. It might be ok maybe not.

    Saif

    (@babylon1999)

    3 years, 6 months ago

    Hello @ashstyle,

    Glad to hear everything is working now.

    I will go ahead and make the thread as solved, if you encounter the problem again please feel free to make a new one and attach what Pepe has asked for. 😃

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Website crash when I enable the plugin’ is closed to new replies.