Website Crash

  • alexgillman

    (@alexgillman)


    9 years, 1 month ago

    Hi everyone,

    During an update of plugins this afternoon, the website I’m an admin on appears to have crashed due to a lack of memory. Below is the message that is currently displaying:

    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 49152 bytes) in /home/sbrhsadmin/public_html/wp-admin/includes/post.php on line 107

    The site address is as follows: http://www.sbrhs.org

    I haven’t a clue how to address this issue and get our site back up and running and was hoping someone here might be able to help…any help at all is greatly appreciated!

    Thanks for reading and or any feedback,

    -Alex

Viewing 5 replies - 1 through 5 (of 5 total)
  • sinip

    (@sinip)

    9 years, 1 month ago

    Use some FTP program to access your website and rename plugins folder located in wp-content folder. You can do the same from within your cPanel. See if that will bring it back.

    Thread Starter alexgillman

    (@alexgillman)

    9 years, 1 month ago

    Hi sinip,

    Thanks for your reply. This might be a dumb question, but is the host name for my site once in FTP as simple as my website’s URL (www.sbrhs.org) and the username/password combo the same that it was when I would normally log in to the site?

    Once in with that info, I’m ready to rename some of the plugins in the folder you mentioned.

    -Alex

    sinip

    (@sinip)

    9 years, 1 month ago

    FTP should be your website url, but login credentials are almost certainly different. You should check up with your hosting support if you don’t have them (you should have got it when you initially purchased your hosting).

    Thread Starter alexgillman

    (@alexgillman)

    9 years, 1 month ago

    Got it.

    I got handed the position of webmaster after my group ran into some issues with the previous person in this position. Unfortunately, it was the previous webmaster that not only paid to have the site built for our group but received the mentioned credentials and didn’t pass them on.

    Most recently (within the past two weeks), the mentioned person left our group entirely and still had not passed on this information…so at the moment, we’re up a creek without a paddle.

    MarkRH

    (@markrh)

    9 years, 1 month ago

    Might also try increasing the PHP memory limit. https://codex.wordpress.org/Common_WordPress_Errors#Allowed_memory_size_exhausted

    Lot of threads on this topic: https://wordpress.org/search/php+memory

    I allocate 128MB on mine. Looks like yours has 64MB limit.

Viewing 5 replies - 1 through 5 (of 5 total)

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