Hello Kfemi,
Well, it’s hard to answer to you properly, as you’re not providing enough usable information.
– what kind of hosting do you have, a dazzling dedicated powerhouse from some world-ranked reliable company, or a cheapstake shared hosting without guarantees from a shady company domiciliated in North Korea ?
– what is the amount of traffic you’re getting daily (uniques, pageviews), are they exposed to other CMSes than wordpress ?
– do you have performance monitoring tools, to tell how much CPU/Ram/MySQL resources you’re using ? If shared hosting : can your web hosting company tell you if you wouldn’t have one or two processes hogging up an unnatural amount of memory or RAM, or generating slow queries ?
– did you check your website’s apache (well, if it’s Linux hosting) error log ?
Generally speaking, if you’re unsatisfied with a web host but you’re paying hours from a coder, if you are to answer you’re using cheap hosting, you were radically “asking for it”, it would be time to consider moving to better hosting then.
Thread Starter
KFemi
(@kfemi)
Hello Sabinooo,
Here are some answers to your questions:
1. No we are definitely not using a cheap website hosting system. The company we are using is the same as the one used for our company’s network: their servers are fast and secure. We are currently not experiencing any issues, delays or slow access problems with any of the documents saved on the networik.
2. We are not getting that much traffic: more like a dozen of unique visitors or so per day. The users are not experiencing a slow website. Only I am, when I login as an Admin.
3. Both the web hosting company and the developper have used performance monitoring tools to prove their point. The hosting company is saying that using http://tools.pingdom.com/fpt/ to test our website it has shown that their DNS is fast and the hosting is fast. We had an old version of the website’s Admin section for another website that was created in the past but that is no longer used, when I logged in that old website’s Admin section it is also very slow. That old website, though, shares the same domain name, but is hosted on another http://www.domainname.ca/abc link.
3. Sorry, I am not sure what an apache error log is.
Hello,
Wow, so little traffic, on a good host, and two minutes delay on admin pages… did you turn wordpress into the web equivalent of a nuclear power plant, with a gazillion plugins and additions ? Perhaps, after all, it is possible and it may serve highly specific professional uses.
Anyway, I’ll step down, I don’t see what more I could say.
Ah, yes, one last thing : the error log. Most people are served by linux hosting, and in such cases your server uses apache as the software that processes your website files, that gives orders to the php and mysql engine, and that eventually serves the resulting pages to people through the internet.
And Apache generates an error log, in which it stores every operation that didn’t work properly, for instance scripts taking too long to reply, or functions that are broken, or commands that simply don’t work.
You should ask your web host the location of your apache error log (if you’re under linux hosting of course), and read that log, to see if you find recurring error patterns, more specifically the errors that come from your own IP adress (they’ll be the errors happening when you painfully try to browse the admin pages).
If it’s indeed linux hosting, you can also ask your web host to check if you don’t have mysql slow queries logged in your slow_queries log. It’s possible your blog wants to generate mysql operations so complicated they’re considered as abnormally sluggish, and then they would be logged, for future study, in a special log file, the slow queries log.
Good luck with the rest, I jump off the ship 🙂
