Webpage now blank

  • sarahcoates

    (@sarahcoates)


    9 years ago

    Ah! Help please please! I just switch over my free illdy theme to a paid hatch theme and now I can’t access my dashboard and the web page is blank! http://www.nursescan.com

    This the message I got shortly before everything fell apart:
    An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.

Viewing 3 replies - 1 through 3 (of 3 total)
  • sinip

    (@sinip)

    9 years ago

    Access your hosting using some FTP program or cPanel, navigate to /wp-content/themes/ and rename the folder containing that paid theme. WP should default to TwentySixteen or so, and you should get your access back.

    Thread Starter sarahcoates

    (@sarahcoates)

    9 years ago

    what is an ftp program or cpanel? I’m a super beginner! Thank you!

    sinip

    (@sinip)

    9 years ago

    FTP – Filezilla, your hosting provider Dreamhost, doesn’t have classic cPanel. Instead it has this – https://panel.dreamhost.com/
    You’ll need your FTP or login credentials. If you don’t have it, contact your hosting support.

Viewing 3 replies - 1 through 3 (of 3 total)

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