Webhook endpoint 403 error

Resolved tsheridan
(@tsheridan)

4 years, 9 months ago

For about a month now I’ve been getting emails from Stripe that my webhook endpoint is failing. In chats with their support, they tell me it’s a 403 error.

I have had WC and Stripe for 3-4 years now and it’s worked fine up until June 11th. I didn’t make any changes to my settings, all the WC plugins are up to date.

I’ve taken numerous steps to try to fix this, including deleting/reinstalling the end point, and asking my web host (Flywheel) for help. I make changes, it works for a couple of days and then the emails from Stripe start up again.

Initially we thought it might be from adding a WebP plugin that Flywheel had to write some code to enable in their NGNIX environment (which coincidentally happened on June 11th) but removing all that didn’t fix anything.

Stripe keeps telling me that it’s a WC issue and to “inspect the code for errors”, which of course I cannot do. I am at a complete loss what to do next and need some help please.

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support

(@solstudioim)

`For about a month now I’ve been getting emails from Stripe that my webhook endpoint is failing. In chats with their support, they tell me it’s a 403 error.

I have had WC and Stripe for 3-4 years now and it’s worked fine up until June 11th. I didn’t make any changes to my settings, all the WC plugins are up to date.

I’ve taken numerous steps to try to fix this, including deleting/reinstalling the end point, and asking my web host (Flywheel) for help. I make changes, it works for a couple of days and then the emails from Stripe start up again.

Initially we thought it might be from adding a WebP plugin that Flywheel had to write some code to enable in their NGNIX environment (which coincidentally happened on June 11th) but removing all that didn’t fix anything.

Stripe keeps telling me that it’s a WC issue and to “inspect the code for errors”, which of course I cannot do. I am at a complete loss what to do next and need some help please.`

That’s really odd.

Next Steps

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. You can paste it here: https://gist.github.com/ and share the URL with us

Look forward to your reply.

Thread Starter

tsheridan

(@tsheridan)

4 years, 9 months ago

Thank you, here is the system report info.
Please note, Stripe did disable my webhook endpoint yesterday, but I just now went in and re-enabled it because clients were not able to buy. I’m sure I’ll get the emails again, and they’ll disable it again.

The website URL is https://cowgirl-media.com.

I haven’t pasted on GitHub though, you said to paste here in the reply, but do I need to do both?


### WordPress Environment ###

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Site address (URL): https://cowgirl-media.com
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LLC – 2.88

Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
WebP Express: by Bjørn Rosell – 0.20.1
WPZAP (Fly your WooCommerce leads to Zapier): by Ankur Vishwakarma – 2.5 – Installed version not tested with active version of WooCommerce 4.7.0

### Dropin Plugins (1) ###

db-error.php: db-error.php

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy –

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #7750 - /mercantile/
Cart: #6763 - /cart/
Checkout: #6764 - /checkout/
My account: #15241 - /my-account/
Terms and conditions: #3929 - /terms-conditions/

### Theme ###

Name: Cowgirl Media Child Theme
Version: 2.2.1.1574876967
Author URL: https://cowgirl-media.com
Child Theme: ✔
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.4.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 44
Oldest: 2021-06-11 19:11:01 -0700
Newest: 2021-07-11 11:16:44 -0700

Pending: 5
Oldest: 2021-07-11 11:31:44 -0700
Newest: 2021-07-14 08:11:22 -0700

Plugin Support

Sol J. a11n

(@solstudioim)

4 years, 9 months ago

Hi @tsheridan

Thanks for sharing the site status report.

I couldn’t really find something that’s really suspicious related to the issue.

It appears to be more complicated that I thought.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thread Starter

tsheridan

(@tsheridan)

4 years, 9 months ago

Thank you, I’ve submitted that to support.

Plugin Support

Ryan Ray, a11n

(@ryanr14)

4 years, 9 months ago

Hi @tsheridan,

Thanks so much for doing so. I’ve found your ticket now and will get you a reply. We’ll work from there to get this issue solved!

Thread Starter

tsheridan

(@tsheridan)

4 years, 9 months ago

Thank you, but the only reply I’ve received is saying the issue is solved???? What did I miss?

I’m trying to find the thread or my ticket in WC, but there is no link to it in the emails, and when I go to my account on WC, I can’t find anything about my request. How can I find it to follow the thread?

Plugin Support

Ryan Ray, a11n

(@ryanr14)

4 years, 9 months ago

Hi @tsheridan,

Sorry for that, I’d inadvertently solved the ticket but just sent out a new reply to keep it open.

Hopefully you’ve received that and can reply there. 🙂