Hi @tecreative,
Regarding the deactivation form: If you installed the new version over an old version of the plugin, there might be an old version of the script file cached in memory which is causing a display issue. Could you try a hard refresh (Ctrl + F5 on Windows; Cmd + Shift + R on Mac) to see if that loads the plugin page correctly?
I’ve had a look at your site, and it appears that the code has been installed correctly. Let me look at this in more detail and we’ll see if we can figure out what’s wrong here.
Will update here as soon as we have some insight…
Facebook Team
Hi, just an update — the deactivation form no longer shows up on the plugins page, but the FB Chat icon is still not showing up on my site.
I have tried doing a hard refresh, clearing my cache, and disabling all the other plugins, but it is still not showing.
My site is hosted on Digital Ocean, if that makes a difference.
Hope this can be resolved soon.
FYI the issue has been resolved.
I logged in to my FB page business suite and added both www and non-www versions of my domain in the set up.
Thank you.
Hi @tecreative,
Glad to hear you were able to solve your issue and the plugin is working for you now 🙂
All the best,
Facebook Team
