Warning/Fatal Error / Attempting to Log In

  • Angela.Lam

    (@angelalam)


    11 years ago

    Hi,

    I’m having trouble logging into my WordPress account with Username/Password. I know my Username, however, my password had always been automatically saved. The email WP would send to re-set the password is no longer active. Is there a back way to log in? Also, when I try to go to my site http://www.BostonCityandSuburbs.com this is showing up:

    Warning: require_once(/home/content/p3pnexwpnas02_data01/65/2069765/html/wp-content/plugins/jetpack/class.jetpack.php): failed to open stream: No such file or directory in /home/content/p3pnexwpnas02_data01/65/2069765/html/wp-content/plugins/jetpack/jetpack.php on line 30

    Fatal error: require_once(): Failed opening required ‘/home/content/p3pnexwpnas02_data01/65/2069765/html/wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/usr/local/php5_4/lib/php’) in /home/content/p3pnexwpnas02_data01/65/2069765/html/wp-content/plugins/jetpack/jetpack.php on line 30

    Any advice on what this is or how I can log in?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Lalit Nagrath

    (@laliz)

    11 years ago

    jetpack is cause of trouble. you need to disable it

    you need to login to FTP/File manager provided by your Hosting guys and deactivate jetpack by renaming it to jetpack.HOLD . WordPress will deactvate jetpack and hopefully your website will be online

    wp-content
   Plugins
     jetpack

    Thread Starter Angela.Lam

    (@angelalam)

    11 years ago

    Ok, thanks!! I will send this info over to our hosting people.

    Would you also know how to log in if I don’t remember the correct password / the email it’s associated with is no longer active?

    Lalit Nagrath

    (@laliz)

    11 years ago

    for resetting password you can follow this link. many methods mentioned here to do so.

    https://codex.wordpress.org/Resetting_Your_Password

Viewing 3 replies - 1 through 3 (of 3 total)

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