Moderator
t-p
(@t-p)
This may be a theme conflict.
Try switching to the unedited default Theme (Twenty Nineteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue.
If you don’t have access to your Dashboard’s Appearance page, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Alternately, you can remove other themes except the default theme (Twenty Nineteen, etc.). That will force your site to use it.
If that does not resolve the issue, try deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
If you don’t have access to your Dashboard’s Plugins page, try manually resetting your plugins (no Dashboard access required). Here is another tutorial: http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/ . If that resolves the issue, reactivate each one individually until you find the cause.
