w3 total cache crashed my wordpress site

  • Resolved janestone

    (@janestone)


    7 years ago

    Hi,

    My wodpress site got crashed after I enable HTML minify settings and JS minify settings.
    I have tried to deactivate the plugin, delete the plugin(also remove w3tc-config, advanced-cached.php,cache in wp-content) But still can’t fix.

    I try to restore from updraftplus backup, but can’t restore anymore.

    Pls advise how to fix it.

    Thank you!!!

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    7 years ago

    Hello,
    Can you please provide your website URL?
    Also, have you tried to disable other plugins and see if the issue persists?

    Thread Starter janestone

    (@janestone)

    7 years ago

    Hi Marko,

    Thank you, my site url is above
    yes, i have tried that too.

    • This reply was modified 7 years ago by janestone.
    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    7 years ago

    Hello,
    Can you please drop us a note at https://www.w3-edge.com/contact/
    Also, make sure to provide the topic link in the message.

    Thread Starter janestone

    (@janestone)

    7 years ago

    Hi Marko,

    Ok. Actually I have sent message to w3-edge/contact before I posted here, but haven’t got answer. So I will get answer there? Or can you advise how to fix it?

    Thank you!

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    7 years ago

    Hello,
    Please re-send the message to https://www.w3-edge.com/contact/ and include the link to this topic. We have not received any messages related to this issue.

    Thread Starter janestone

    (@janestone)

    7 years ago

    Hi

    I’ve sent couple times, please check. If you still couldn’t receive, do you have any email address I can send directly?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    7 years ago

    @vmarko This is plugin support. Why are you sending users off forums when you can support them here?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    7 years ago

    Hello @jdembowski,

    We need some info about the content of the wp-content folder. Just thought that this is something better not shared in public. Or is that ok?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    7 years ago

    Here’s my problem and I know you understand: in the past off forum contact has been used by some support teams to walk around the “Do Not Log Into User’s Sites Ever Or There Will Be A Big Problem Again™” rule.

    You know what I am referring to. 😉

    Please do not ask for off forum contact. Do not look at user’s sites with that access. It’s not needed and I want to avoid a repeat of what happened before.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    7 years ago

    Hello @jdembowski,

    Yes, I understand. And no problem.
    Thank you for your suggestion!

Viewing 10 replies - 1 through 10 (of 10 total)

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