• Resolved Deleyna

    (@deleyna)


    I emailed the log to support, but it doesn’t show anything that I can see.

    I’ve done a High Sensitivity scan, and the Results of the scan show nothing found. However, that yellow triangle with the ! is there for Vulnerability scan. This site has been running Wordfence for a while, this just showed up. I WAS looking for evidence of hacking, as we’d had a vulnerable plugin that I removed. All other sites with that plugin show clean, no evidence of any actual hack. BUT… there’s that vulnerability scan warning that has me concerned.

    I uninstalled WordFence and had it remove all data. Then installed fresh. Same result.

    So I think it sees something?

    Any thoughts?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @deleyna, thanks for detailing the issue you’ve been seeing.

    Could you please also send over your diagnostic report in addition to the activity log you’ve already sent over? If there are indeed scan results causing the “!” to be displayed, we should be able to see them in full there and advise further.

    You can send the report to wftest @ wordfence . com directly from the link at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Many thanks,
    Peter.

    Thread Starter Deleyna

    (@deleyna)

    Thank you so much, Peter. I’ve sent the log via the Tools – Diagnostic page. I did run a clean scan again and the problem is still there.

    Plugin Support wfpeter

    (@wfpeter)

    Hi @deleyna, thanks for sending that over.

    I can confirm that you have 0 scan results, so that’s positive. The strange thing is that the “!” for Vulnerability Scan in our scan stages documentation will tell you that it’s because the “Scan for out of date, abandoned, and vulnerable plugins, themes, and WordPress versions” has some information.

    Your general diagnostic seems fine without any configuration issues or notable failures being reported. There’ some deferred JavaScript files on the front end of your site, but no plugin that seems to be an optimization plugin that’d usually do this. There might be custom code affecting the admin area and possibly breaking our scan results output.

    It could be worth trying Wordfence as your only plugin temporarily, ideally with any custom themes/code also reverted to a default WordPress theme. If the “!” disappears after a new manual scan during that time, it could be a JavaScript conflict. Also try clearing caches in case an old scan finding is causing that visual result by mistake.

    Thanks again,
    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.