Viewing payments error

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 10.3.5
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.9.3
Log Directory Writable: ✔
WP Version: 6.8.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: Apache
Server Architecture: Linux 4.18.0-553.54.1.lve.el8.x86_64 x86_64
PHP Version: 8.1.32
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 8.14.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 11.4.7-MariaDB-cll-lve
Max Upload Size: 6 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

3d-flip-book: 7
acf-field-group: 1
attachment: 177
custom_css: 2
custom-css-js: 2
elementor_library: 13
frm_form_actions: 1
frm_styles: 1
hurrytimer_countdown: 1
is_search_form: 1
nav_menu_item: 41
oceanwp_library: 3
oembed_cache: 8
page: 39
pdfposter: 1
popupbuilder: 1
post: 1
postman_sent_mail: 1
product: 31
revision: 74
rpt_pricing_table: 6
shop_coupon: 18
shop_order: 988
shop_order_refund: 9
shop_subscription: 14
tablepress_table: 43
ultimate_slider: 8
um_directory: 1
um_form: 3
wcct_countdown: 5
wp_block: 1
wp_global_styles: 1
wp_navigation: 1
wpforms: 2
wppopups: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (41) ###

Add From Server: by Dion Hulse – 3.4.5
Advanced Product Fields Extended for WooCommerce: by StudioWombat – 2.5
Backuply: by Softaculous – 1.5.0
Classic Widgets: by WordPress Contributors – 0.3
Code Snippets: by Code Snippets Pro – 3.8.2
Delete Expired Transients: by WebAware – 2.0.7
Responsive Pricing Table: by WP Darko – 5.1.12
Homepage Control: by WooThemes – 2.0.3
Inactive Logout: by Inactive Logout – 3.6.0
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.17
LiteSpeed Cache: by LiteSpeed Technologies – 7.6.2
Loginizer: by Softaculous – 2.0.3
Password Protect WordPress Lite: by BWPS – 1.9.12
Payment Methods by Product & Country for WooCommerce: by WPFactory – 1.8.3
Proxy & VPN Blocker: by Proxy & VPN Blocker – 3.5.2
Side Cart WooCommerce: by XootiX – 2.7.2
Simple CAPTCHA Alternative with Cloudflare Turnstile: by Elliot Sowersby
RelyWP – 1.35.0

Storefront Add Slider: by Atlantis Themes – 0.4
TablePress: by Tobias Bäthge – 3.2.5
To Top: by Catch Plugins – 2.5.5
Ultimate Member: by Ultimate Member – 2.10.6
Ultimate Private Member Portal Lite: by Rakhitha Nimesh – 1.0
Slider Ultimate: by Etoile Web Design – 2.2.8
Ultimate Member - Block Disposable Email Domains: by Ultimate Member – 1.0.0
Ultimate Member - Browser Detect: by Ultimate Member – 1.0
Ultimate Member - Online: by Ultimate Member – 2.2.2
User Activity Tracking and Log: by Moove Agency – 4.2.1
User Login History: by Er Faiyaz Alam – 2.1.7
Checkout with Cash App on WooCommerce: by The African Boss – 6.0.3.1
Venmo PRO: by The African Boss – 3.0
Checkout with Zelle on Woocommerce: by The African Boss – 4.1.1
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce Checkout Manager PRO: by QuadLayers – 7.6.2
WooCommerce Checkout Manager: by QuadLayers – 7.8.0
WooPayments: by WooCommerce – 10.2.0
WooCommerce Subscriptions: by WooCommerce – 8.0.0
WooCommerce: by Automattic – 10.3.5
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.4.0.3
WP Content Copy Protection & No Right Click: by wp-buy – 3.6.5
WP Extra File Types: by Davide Airaghi – 0.5.2
WP Mail SMTP: by WP Mail SMTP – 4.7.0

### Inactive Plugins (5) ###

AAA Option Optimizer: by Joost de Valk – 1.5.1
LitePay Merchant: by Litepay – 0.2
Wordfence Security: by Wordfence – 8.1.2
WPForce Logout: by Mini Plugins – 2.2.3
WP Ghost Lite: by Hide My WP Ghost – 5.4.07

### Dropin Plugins () ###

object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)

### Settings ###

Legacy API Enabled: –
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –
Enabled Features: analytics
marketplace
order_attribution
site_visibility_badge
remote_logging
blueprint
point_of_sale


### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 190 KB

### WC Pages ###

Shop base: ❌ Page visibility should be public
Cart: ❌ Page not set
Checkout: #145 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #12 - /my-account/ -  Contains the [woocommerce_my_account] shortcode
Terms and conditions: #4743 - /terms-and-conditions/

### Theme ###

Name: Storefront
Version: 4.6.1
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### WooPayments ###

Version: 10.2.0
Connected to WPCOM: Yes
WPCOM Blog ID: 183742069
Account ID: acct_1MilMBC0keFAAmrs
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Disabled
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Disabled
Documents: Disabled
Logging: Enabled

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://www.res4us.com
Subscriptions-core Library Version: 8.3.0
Subscription Statuses: wc-active: 7
wc-cancelled: 7

WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Report Cache Enabled: ❌ No
Cache Update Failures: ❌ 3 failure

### Store Setup ###

Country / State: United States (US) — New York

### Subscriptions by Payment Gateway ###

WooPayments: wc-active: 7
wc-cancelled: 7


### Payment Gateway Support ###

WooPayments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
subscription_amount_changes
subscription_date_changes
tokenization
add_payment_method

Cash App: products
Venmo: products
Zelle: products

### Subscriptions Gifting ###

Gifted Subscriptions Count: 0

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
experimental-iapi-mini-cart
experimental-iapi-runtime
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
use-wp-horizon
rest-api-v4

Daily Cron: ✔ Next scheduled: 2025-11-13 18:56:18 -05:00
Options: ✔
Notes: 265
Onboarding: completed

### Action Scheduler ###

Canceled: 3
Oldest: 2025-10-18 10:20:08 -0400
Newest: 2025-11-11 16:36:36 -0500

Complete: 2,083
Oldest: 2025-10-21 02:07:09 -0400
Newest: 2025-11-13 11:51:18 -0500

Failed: 279
Oldest: 2021-10-22 12:51:53 -0400
Newest: 2025-11-13 10:18:52 -0500

Pending: 24
Oldest: 2025-11-13 12:25:10 -0500
Newest: 2026-01-29 17:28:38 -0500


### Status report information ###

Generated at: 2025-11-13 12:10:59 -05:00