Video shortcode

  • Resolved Annie

    (@xanthope)


    9 months ago

    Hi,

    Vidoe isn’t displayed on the front end, below is the shortcode that I’m using [mycred_video id=”pLdjc_t1wnU”]

    PS: I’ve inserted the shortcode in the shortcode block and not in the normal text block.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support bukhari10

    (@bukhari10)

    9 months ago

    Hello @xanthope,

    Thanks for contacting us. Have you enabled the viewing videos hook? The hook must be enabled so that the YouTube video shows on the page.
    We are providing you with the screenshot for your reference. https://ibb.co/gZBkrnwL

    Please enable the points viewing hook and let us know if you need further assistance.

    Thanks & Regards
    WP Experts Support Team

    Thread Starter Annie

    (@xanthope)

    9 months ago

    Yes, the hook is enabled and set to be awarded at 60 second intervals.

    Plugin Support bukhari10

    (@bukhari10)

    9 months ago

    Hello @xanthope,

    It would be great if you could kindly provide us with a use case video and details of the process where the issue occurred. This will significantly assist us in diagnosing the problem accurately and finding a prompt resolution.

    Thanks & Regards
    WP Experts Support Team

    Thread Starter Annie

    (@xanthope)

    8 months, 3 weeks ago

    Hi,

    ive a screen capture video link below

    [video src="https://galaxylabs.in/test8/wp-content/uploads/2025/09/screenrecorder-20250902-131608.mp4" /]

    In the video you can see that all plugins except mycred are disabled, so it’s not a plugin conflict and I’m using wordpress theme that is included with the latest version of wordpress, and with that I think theme conflicts can be ruled out as well.

    Please watch the video and help.

Viewing 4 replies - 1 through 4 (of 4 total)

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