Very Strange Issue with Shipping

  • loudy_ca

    (@loudy_ca)


    9 years, 5 months ago

    Hello,

    I have setup the shipping method in our site correctly and we have received over 300 orders so far.
    Our setting [Delivery Method(s)] is based on postal code flat rate. and in store pickup for free.
    so at the check out customer will get only 2 options:
    $6 flat rate or store pick up.

    Today I got an order from a customer that he by pass the Delivery Method(s). and the invoice showed: free. and no method of delivery is showing in the order.
    I do not have this method setup in the site: Free!. in the invoice: PDFORDERSHIPPING
    Its very strange and I can not figure out what did happen.

    Please help if you have any idea how can customer order from the site without selecting any method.

    Thanks,

Viewing 6 replies - 1 through 6 (of 6 total)
  • Katielloyd

    (@katielloyd)

    9 years, 5 months ago

    Im having a similar issue where ‘rest of the world’ shipping rate does not show up at checkout.

    Hope there is a resolution to this, I’ve spent hours trying to figure out what’s going wrong.

    Goodluck!

    Katie

    Katielloyd

    (@katielloyd)

    9 years, 5 months ago

    Im having a similar issue where ‘rest of the world’ shipping rate does not show up at checkout.

    Hope there is a resolution to this, I’ve spent hours trying to figure out what’s going wrong.

    Goodluck!

    Katie

    Plugin Support Riaan K.

    (@riaanknoetze)

    9 years, 5 months ago

    Do you have any free shipping coupons set up? Any chance you could send through an anonymized screenshot of the order and order notes section?

    Thread Starter loudy_ca

    (@loudy_ca)

    9 years, 5 months ago

    Hi Riaan,

    Now I do not have any coupon, in fact the option: Enable the use of coupons is unchecked, in my woocommere settings.

    Can I email you the full snapshot as it has customer info.

    Thank you,

    Thread Starter loudy_ca

    (@loudy_ca)

    9 years, 5 months ago

    Again as I mentioned there were no coupon set in my site, as well I had only 2 shipping mentioned set by postal codes: delivery and pickup in store.
    I’m really now sure, why its shows in the order: Free!
    customers when they checkout in my site they get only 2 options for delivery.

    So I’m worried, what did happen. any hints how to investigate?

    Thanks,

    Thread Starter loudy_ca

    (@loudy_ca)

    9 years, 5 months ago

    Any way to know what did woocommerce did that, grant the customer free shipping even there is no coupon or free shipping method in the system.

    Thanks,

Viewing 6 replies - 1 through 6 (of 6 total)

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