Version 2.2.1

  • briandeacle

    (@briandeacle)


    5 years, 11 months ago

    This update now crashes my site, it will not load single products when you click from the shop. I have had to deactivate this and await a response on what to do next

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Afterpay

    (@afterpayit)

    5 years, 11 months ago

    Hi @briandeacle,

    Thanks for reaching out.

    Version 2.2.1 was a specific patch release that did not include any changes expected to affect individual product pages. The team would be happy to assist with a dedicated investigation for this individual store. Please submit a support request from the Afterpay Help Centre here:
    https://help.afterpay.com/hc/en-au/requests/new?ticket_form_id=193406

    A team member will then reach out to you within 1 business day. To expedite the process as much as possible, please include a link to this support thread in your message.

    Thank you.

    Plugin Author Afterpay

    (@afterpayit)

    5 years, 11 months ago

    Hi @briandeacle,

    Just following up on the above, has a dedicated support ticket been submitted? Eager to support this challenge in any way possible.

    Thank you.

    Plugin Author Afterpay

    (@afterpayit)

    5 years, 10 months ago

    Hi @briandeacle,

    Thank you for submitting a dedicated support ticket.

    The team is glad that the issue had been fully resolved last Wednesday.

    After investigation, the team confirmed that the issue was caused by a third party plugin that combined and minified all javascript files on the website. The team helped to change the settings of that plugin, and the issue went straight away.

    Please feel free to reach out again if you need further assistance with the Afterpay plugin.

    Thank you.

    • This reply was modified 5 years, 10 months ago by Afterpay.
Viewing 3 replies - 1 through 3 (of 3 total)

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