Hi,
Thank you for using CusRev.
Can you please check the customer if he/she does not have a completed order on your site? You can also try to follow this solution to troubleshoot the issue https://help.cusrev.com/support/solutions/articles/43000611175-troubleshooting-plugins-and-themes
Hello,
yes the order is complete and the other reviews have the “verified user” checkmark. I doubt this is caused by a third-party plugin because all the other reviews have the mark.
Hi,
Did you find the conflicting plugin or block of code by following the troubleshooting solution above?
Hello, yes we have deactivated plugin and themes but the problem persists. We just want to add it to one of the users that’s missing it, that’s it.
Hi,
If it does not help, please contact us here https://www.cusrev.com/business/contact-us.html
Our support team will help you to investigate the issue.
We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.
