• Resolved walpap

    (@walpap)


    Hello, as the title says.

    Is it possible to have the vendor info somewhere easy to find for the customer?

    Because when the buyer receives a new order in their email he/she see the order number, but how do the customer contact the vendor ? There is no link or reference to the vendor in the email received or in the orders page. So if the customer wants to contact the seller after buying the product, the only way is remembering the vendor’s name and searching for it on the site.

    The vendor instead has all the information of the buyer.

    Is there a way to show the vendors info in the email or in the order page with a shortcode or some kind of code? Also it would be great if it can show up after payment inside the order-received page.

    Thanks!

    • This topic was modified 7 years, 12 months ago by walpap.
    • This topic was modified 7 years, 12 months ago by walpap.
    • This topic was modified 7 years, 12 months ago by walpap.
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  • Hello @walpap,

    The customer can use order note to contact the vendor. There is also contact form option. Other options are not possible with Dokan.

    You can use the contact form on the store page by which customer will be able to contact vendor through the form. To enable to option navigate to wp-admin–>Dokan –>Settings–>Selling option
    http://prntscr.com/jkiop0

    Check the box and save the settings

    Thread Starter walpap

    (@walpap)

    Thanks for your answer.
    I understand that is the only way right now.

    You say customer can contact seller through the order note. Can you tell me where is that exactly? If you are talking about the note in the checkout you shouldn’t count that as communication option.

    But, can you suggest the designers if they can think about adding the seller info somewhere else in the site?

    Think about it. You are a customer, you like a product, you buy it, you receive the order number. And then if you want to call the vendor you don’t have any data unless you go again to the site, and search for the vendor info. It is not practical.

    The seller info should be easier to find: In the email, in the orders page, or with a shortcode you show it wherever you want.

    Please try do add that feature.

    Thank you very much!

    • This reply was modified 7 years, 12 months ago by walpap.
    • This reply was modified 7 years, 12 months ago by walpap.

    Hello @walpap,

    For the free version of Dokan, the vendor and customer communication option is contact form only. If you need any other feature to make the communication easy you can try custom coding and add the feature. Also, the feature is in our paid version which we are unable to discuss on this platform. If you need to know in details about the feature you can contact us here.

Viewing 3 replies - 1 through 3 (of 3 total)

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