Support » Plugin: VaultPress » Vaultpress php error

  • Hello are there any known errors that can happen with vault press when trashing draft posts. It seem to only happened once. But when deleting a few drafts we got a critical error and I noticed this error in the log.

    [Tue Sep 01 15:26:56 2020] [error] [client #######] FastCGI: server “/var/run/php74_######.fcgi” stderr: PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /#####/wp-includes/wp-db.php on line 1999PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 32768 bytes) in /#####/wp-content/plugins/vaultpress/class.vaultpress-ixr-ssl-client.php on line 1, referer: https://########.com/wp-admin/edit.php?post_status=draft&post_type=post&ids=62698

    The page I need help with: [log in to see the link]

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  • Plugin Support Mark Zakariya

    (@mzakariya)

    Hey there!

    Thank you for reaching out to us about the PHP fatal error you’re seeing when deleting drafts.

    Although VaultPress is mentioned in the error message, it doesn’t appear that we’re causing the issue – something else on your site is consuming an unreasonable amount of memory. This might be a specific plugin, or a group of plugins.

    PHP on your site has 268435456 bytes (256 M) of memory at its disposal, but is running out after VaultPress requests a very small 32768 bytes (0.03125 M). This tells us that PHP was nearly out of available memory at the time of VaultPress’ request.

    If this happens frequently, you may want to consider working with your hosting provider to identify what is consuming this much memory.

    I hope this helps! Please let us know if you have any questions. 🙂

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