VAT exemption validation issues

  • Resolved joe16

    (@joe16)


    2 weeks, 2 days ago

    Hi,

    The following options are enabled:

    • “Accept the VAT number if VIES is not available”
    • “Check for matching billing country”
    • “Keep VAT in selected countries” is set to “Base country”

    Please find the following observations (the issues are described in point 1, 3 and 4):

    1. German VAT number with France as a country: “Valid VAT number” (Not OK). Expected message: “Incorrect country invoice”.
    2. German VAT number with any other EU country other than France: “Incorrect country invoice” (OK)
    3. French VAT number with France as a country: If the VAT service is not available, I get “TVA acceptée en raison d’une erreur VIES : MS_MAX_CONCURRENT_REQ. L’administrateur vérifiera à nouveau la validation de la TVA et procédera en conséquence.” along with exempted VAT (Not OK). Expected: even if the VAT service is not available, the vat should not be exempted for the base country, due to the “Keep VAT in selected countries” option that is set to “Base country” which is France in this case. When the VAT service is available and returns valid VAT message, the VAT is not exempted for the base country and this works OK. In my humble opinion, the “Keep VAT in selected countries” should be prioritized over the exemption when the VAT service is not available.
    4. French VAT number with Germany selected as a country: I get “TVA acceptée en raison d’une erreur VIES : MS_MAX_CONCURRENT_REQ. L’administrateur vérifiera à nouveau la validation de la TVA et procédera en conséquence.” (Not OK). Expected message: “Incorrect country invoice”. In my humble opinion, the option “Check for matching billing country” should be checked/prioritized before validating the VAT number.

    PS: please don’t mind the exact messages wording.

    • WordPress: v 7.0.2
    • EU/UK VAT Validation Manager for WooCommerce: v4.7.6

    Update: as I’m encountering the error MS_MAX_CONCURRENT_REQ with French VAT, please find this article https://viesapi.eu/vies-error-the-maximum-number-of-concurrent-requests-has-been-reached-fr/ that may be helpful, in case you don’t know about it.

    My best regards,

    • This topic was modified 2 weeks, 2 days ago by joe16.
    • This topic was modified 2 weeks, 2 days ago by joe16.

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