VAT at zero

  • eutt

    (@eutt)


    8 years, 2 months ago

    Hi Ewout,

    I am having exactly the same issue with VAT as pipoulito, on this thread:
    https://wordpress.org/support/topic/vat-at-0/
    What was the ‘Woocommerce VAT option’ , Pip is referring to in his last comment on the thread above? Where do I find it this option in Woo? Looks like it worked for him.

    At this stage VAT is not calculated on my site. Shows zero on invoice and does not appear on order… Exactly as you described
    All tax settings in Woo are enabled, Tax calculation, tax rates , taxable products, VAT level set, store billing location…
    Appreciate your answer. Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor kluver

    (@kluver)

    8 years, 2 months ago

    Hi @eutt,

    If your order doesn’t show taxes something is wrong in your WooCommerce Tax Settings. Make sure you create the correct tax rates and make your products taxable.

    Here you can find everything about how to set up your taxes in the right way: Setting up taxes in WooCommerce

    With kind regards,

    Michael

    Thread Starter eutt

    (@eutt)

    8 years, 2 months ago

    Hi @kluver
    Thanks for your reply.
    The odd thing is that all looks to be set up properly in Woo. I mean, tax module activated in woo, taxable products created ok, taxes introduced properly, tax calculation at shop location set up… Still, the VAT column shows zero and VAT column is not displayed on the order.
    Even if I open the order and manually try to add the taxes using ‘add tax’ , it does not display it.
    Not sure what @pipoulito is saying on his last message about ‘VAT option activation’ here https://wordpress.org/support/topic/vat-at-0

    Thanks in advance for any suggestions…

    Plugin Contributor Ewout

    (@pomegranate)

    8 years, 2 months ago

    That thread you link to is somewhat confusing, because there were two issues there. VAT was not set up correctly and therefor not calculate. However, because they had set the “Display tax totals” to “As a single total”, it would show ‘0.00 tax’, implying that tax was calculated. When setting this to “Itemized”, tax wouldn’t be mentioned at all. So this confused the issue somewhat.

    What you describe sounds like a different issue altogether. If you can’t even manually add taxes to an order, I recommend checking for plugin conflicts. If you have a staging site, you can deacticate all WooCommerce related plugins (Including PDF invoices) to see if you can get an order to register taxes. If it doesn’t you can safely conclude taxes have not been setup correctly in WooCommerce and it’s not related to any plugins.
    If it works with all plugins deactivated, you can enable plugins one by one to see which one is breaking your tax settings.

    If it turns out that activating PDF invoices does this (which is highly unlikely since it simply reads the order data and doesn’t register/change taxes by itself), let us know!
    Ewout

Viewing 3 replies - 1 through 3 (of 3 total)

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