Variations not showing on random orders

  • Resolved eshenz

    (@eshenz)


    8 years ago

    Heya,

    In the past few weeks I have had 3 or 4 orders that come through with no variations selected. It is an e liquid site and people choose there flavor.

    https://www.greyskies.co.nz/shop/packs-specials/2x-100ml-e-liquid/

    If you go to that link you find you have to choose 2 flavors and a nicotine level. I have tried myself and it is not possible to purchase without selecting them. However I have had these few random orders come in with just the product name but no variations whatsoever.

    So for example someone orders 4x 30ml pack, there should be 4 flavor variations and one for nicotine level. This error causes no flavors or nicotine level to show and I end up having to email the customer.

    Any help would be greatly appreciated, I have searched google and have struggled with wording my search term for this problem 😀

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    8 years ago

    Hey there!

    This is a tricky one, as if you can’t reproduce the problem, it’s difficult to solve. Can you reach out to the customers in question, to ask what they did? It may have been a specific browser combination or something else that happened.

    Thread Starter eshenz

    (@eshenz)

    8 years ago

    Cheers for your reply! Yeah I understand it would be tricky as normally you have to select them else it wont work. I have asked the most recent one and he was adamant he had put the selections in, I am unsure as to what browser he is using. Would it be a problem with my site seeing as it doesnt seem to be a common problem?

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    8 years ago

    The thing is, it could be anything – the browser, a plugin, the theme, etc. If you can’t replicate it, there’s no way to tell. The best advice I can give here is reduce the number of plugins you’re using to help narrow down the potential culprits, disable any customization you’re using, and so on.

    I’d also keep a close eye on it and see if you can find any pattern – for example, is it happening with only specific products? Specific variations?

    The key here is being able to reproduce it, as at that point you can test to figure out what’s causing the actual problem.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    8 years ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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