Variations disappear after updating

  • Resolved mariopino90

    (@mariopino90)


    5 years, 5 months ago

    Hi,

    Since a month or two I have a problem with my productpages.
    When a make changes to a variable product, save changes, and then click update, all of my attributes/variations within the product magically disappear.

    When i add back in the attributes and make the variations again. The will appear the same as before, including the previous made changes in stock and price.

    I’ve tried everything, but I can’t find the problem.
    Does somebody knows what is causing this?

    Mario

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 5 months ago

    Hi Mario,

    Could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

    Looking forward to hearing from you!

    Thread Starter mariopino90

    (@mariopino90)

    5 years, 5 months ago

    Hi @rossviviano,

    Thank you!
    Hereby the status report:

    ### WordPress Environment ###

    WordPress address (URL): https://www.koedoe-co.nl
    Site address (URL): https://www.koedoe-co.nl
    WC Version: 4.7.0
    REST API Version: ✔ 4.7.0
    WC Blocks Version: ✔ 3.6.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.3
    Log Directory Writable: ✔
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2
    PHP Version: 7.4.10
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 5000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k

    SUHOSIN Installed: –
    MySQL Version: 10.3.24-MariaDB-cll-lve
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.7.0
    WC Database Prefix: wp_
    Total Database Size: 60.76MB
    Database Data Size: 47.96MB
    Database Index Size: 12.80MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.33MB + Index: 0.27MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 2.02MB + Index: 0.81MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 1.16MB + Index: 0.50MB + Engine InnoDB
    wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_blog_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.30MB + Index: 0.31MB + Engine InnoDB
    wp_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_grp_google_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_hustle_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_hustle_modules_meta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_hustle_tracking: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 16.03MB + Index: 0.33MB + Engine InnoDB
    wp_postmeta: Data: 10.27MB + Index: 6.20MB + Engine InnoDB
    wp_posts: Data: 10.34MB + Index: 0.73MB + Engine InnoDB
    wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_css: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 1.50MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sitemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_swift_performance_warmup: Data: 0.27MB + Index: 0.27MB + Engine InnoDB
    wp_termmeta: Data: 0.09MB + Index: 0.14MB + Engine InnoDB
    wp_terms: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
    wp_term_relationships: Data: 0.39MB + Index: 0.22MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
    wp_UPCP_Catalogues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Catalogue_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Item_Images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_SubCategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Tagged_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Tag_Groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_UPCP_Videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_usermeta: Data: 0.20MB + Index: 0.14MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.03MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.20MB + Index: 0.50MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_indexable: Data: 1.48MB + Index: 0.66MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.19MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 605
    custom-css-js: 1
    customize_changeset: 5
    custom_css: 1
    gift_card: 4
    nav_menu_item: 52
    oembed_cache: 3
    page: 53
    polylang_mo: 2
    post: 11
    product: 87
    product_variation: 1686
    revision: 941
    shop_coupon: 36
    shop_order: 161
    shop_order_refund: 2
    wpcf7_contact_form: 2
    yith-wcbm-badge: 2

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (37) ###

    Polylang: by WP SYNTEX – 2.8.4
    Ultimate Addons for WPBakery Page Builder by Visualmodo: by Jared Dias – https://visualmodo.com – 3.19.6
    Akismet Anti-Spam: by Automattic – 4.1.7
    Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.2
    Contact Form 7: by Takayuki Miyoshi – 5.3
    DHL for WooCommerce: by DHL – 2.3 – Installed version not tested with active version of WooCommerce 4.7.0
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.6
    Facebook for WooCommerce: by Facebook – 2.1.4 – Installed version not tested with active version of WooCommerce 4.7.0
    GA Google Analytics: by Jeff Starr – 20200815
    Hello Dolly: by Matt Mullenweg – 1.7.2
    WPBakery Page Builder by Visualmodo: by Jared Dias – https://visualmodo.com – 6.4.1
    Limit Login Attempts Reloaded: by WPChef – 2.15.2
    Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.7.0
    Mollie Payments for WooCommerce: by Mollie – 5.11.0
    oAuth Twitter Feed for Developers: by Liam Gladdy (Storm Consultancy) – 2.3.0
    Official Facebook Pixel: by Facebook – 2.2.1
    One Click Demo Import: by ProteusThemes – 2.6.1
    Really Simple SSL: by Really Simple Plugins – 3.3.5
    Slider Revolution by Visualmodo: by ThemePunch – 6.2.18
    SendCloud | Smart Shipping Service: by SendCloud B.V. – 1.1.2
    Swift Performance Lite: by SWTE – 2.1.5
    Visual Elements: by Jared S Dias – 2.0.5
    Premmerce Permalink Manager for WooCommerce: by premmerce – 2.2.0 – Installed version not tested with active version of WooCommerce 4.7.0
    Hyyan WooCommerce Polylang Integration: by Hyyan Abo Fakher – 1.4.3 – Installed version not tested with active version of WooCommerce 4.7.0
    Ci WooCommerce Product Gallery Slider: by codeixer – 2.0.4 – Installed version not tested with active version of WooCommerce 4.7.0
    Woo USP: by Anna Schneider – 2.0 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Admin: by WooCommerce – 1.6.3 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.24 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.7.1
    WooCommerce Product Image Flipper: by jameskoster – 0.4.2 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce: by Automattic – 4.7.0
    Hustle: by WPMU DEV – 7.3.3
    Yoast SEO: by Team Yoast – 15.3
    Asset CleanUp: Page Speed Booster: by Gabriel Livan – 1.3.7.1
    ReCaptcha v2 for Contact Form 7: by IQComputing – 1.2.9
    YITH WooCommerce Badge Management: by YITH – 1.4.6
    YITH WooCommerce Gift Cards: by YITH – 2.0.8

    ### Inactive Plugins (5) ###

    Autoptimize: by Frank Goossens (futtta) – 2.7.8
    Domainer: by Doug Wollison – 1.2.1
    Simple Custom CSS and JS: by SilkyPress.com – 3.34
    Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.1
    Widget for Google Reviews: by RichPlugins <support@richplugins.com> – 1.8.9

    ### Must Use Plugins (2) ###

    installatron_hide_status_test.php: by –
    Swift Performance Lite early loader: by –

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    gift-card (gift-card)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #2617 – /winkel-3/
    Cart: #255 – https://www.koedoe-co.com/basket/
    Checkout: #202 – /checkout/
    My account: #203 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Rare
    Version: 3.2.5
    Author URL: https://visualmodo.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

    Overrides: –

    ### Action Scheduler ###

    Canceled: 1
    Oldest: 2020-11-05 11:45:58 +0000
    Newest: 2020-11-05 11:45:58 +0000

    Complete: 3,134
    Oldest: 2020-10-19 14:34:22 +0000
    Newest: 2020-11-19 14:19:07 +0000

    Failed: 396
    Oldest: 2020-10-27 06:55:03 +0000
    Newest: 2020-11-18 12:15:17 +0000

    Pending: 2
    Oldest: 2020-11-19 14:33:12 +0000
    Newest: 2020-11-19 14:34:07 +0000

    `

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 5 months ago

    Hi again,

    Thanks for sending that system status report over to us. Let’s make sure nothing is conflicting with WooCommerce here. To test, first, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Best,

    Ross

    Thread Starter mariopino90

    (@mariopino90)

    5 years, 5 months ago

    Hi @rossviviano,

    Thanks for your help!
    Luckily I have found the problem myself. It was indeed one of my plugins. Should have known…

    Anyway thanks again!

    Mario

    • This reply was modified 5 years, 5 months ago by mariopino90.
Viewing 4 replies - 1 through 4 (of 4 total)

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