• Good Afternoon,

    I have recently set up a site with WooCommerce and Mystile.

    All products are variable products with ‘Manage Stock’ ticked on all of them with a number put in.

    When someone buys a product it doesn’t change the number. So if someone was to buy all of them, it wouldn’t say Out of stock.

    The site is hosted on IIS 8.5 with MySQL 5.6. All file permissions on the site are set to Full Control for everyone.

    Any Ideas?

    https://wordpress.org/plugins/woocommerce/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Mike Jolley

    (@mikejolley)

    Ensure it’s disabled at the product level if you have it at variation level.

    And check orders are not pending.

    Thread Starter mmnetonline

    (@mmnetonline)

    That’s set correctly, ‘enable stock management at product level’ unchecked.

    Also, orders dont come up as pending

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    What are the order statuses set to? Processing / Completed, or something else?

    Thread Starter mmnetonline

    (@mmnetonline)

    They go to Processing

    mother.of.code

    (@imazed)

    The Mother of Code

    What gateway are you using?

    Thread Starter mmnetonline

    (@mmnetonline)

    PayPal, all API info is filled out and the payment appears as received

    Plugin Support Riaan K.

    (@riaanknoetze)

    Just to recap: Payment goes through as expected, but the order never gets changed from processing to completed once the order is paid?

    If so, it sounds like PayPal’s IPN / API is having difficulties communicating with your website. Are you seeing anything in the order notes? Anything in the PayPal Log?

    Also, are you using the PayPal gateway that comes with WooCommerce by default, or another one altogether?

    Thread Starter mmnetonline

    (@mmnetonline)

    Everything works as normal but the stock count doesn’t change on the products. Everything is default, do you know of another plugin I could try?

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    Would you be able to post the System Status Report from your store? This can be found under WooCommerce > System Status, and you click the button to get a version you can copy/paste.

    Also, please turn on logging for PayPal. This can be done under WooCommerce > Settings > Checkout > PayPal. Once another order goes through, there should be information logged under WooCommerce > System Status > Logs in the PayPal log. This should give you a clearer understanding of what’s going on.

    Do not post that log here, as it can contain customer information.

    You can, however, post any errors that are in the log.

Viewing 9 replies - 1 through 9 (of 9 total)

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