VALIDATION_ERROR

  • Resolved proxyman

    (@proxyman)


    5 months, 3 weeks ago

    I recently switched from PayPal Angelleye to this plugin, but I’m have yet to have a succesful transaction go through. Whenever a transaction tries to go through, I receive a “validation_error” notice. This is my first time installing the plugin, and I authenticated it using the automatic login method. Could you please guide me on how to resolve this problem?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Clayton R

    (@mrclayton)

    5 months, 3 weeks ago

    Hi @proxyman

    Thank you for contacting Payment Plugins.

    1. Is this in production or sandbox mode that you receive the error? If the error occurs in production mode, please try sandbox mode and see if you receive the same error.
    2. If you login to the PayPal Developer dashboard and navigate to your Application, is Advanced Credit and Debit Card processing enabled? https://paymentplugins.com/documentation/paypal/paypal-credit-card-settings/
    3. In the WooCommerce > Status > Logs page, you will find a wc-ppcp log file. Can you share the entry for the validation error?

    Kind Regards

    Thread Starter proxyman

    (@proxyman)

    5 months, 3 weeks ago

    I’ll try it in the sandbox now to see if I get the same error.

    Yes, advanced credit card and debit card processing is enabled, and it worked for the other plugin I was using. So my account is not limited in that aspect.

    As for the error file, it does contain sensitive customer information, such as their addresses. I did find it, though. How should I share this with you privately?

    Plugin Author Clayton R

    (@mrclayton)

    5 months, 3 weeks ago

    Hi @proxyman

    You can submit a support ticket via the plugins help widget located in your WordPress admin dashboard.

    Kind Regards

    Plugin Author Clayton R

    (@mrclayton)

    5 months, 3 weeks ago

    Hi @proxyman

    Based on the log data that you provided we are submitting an escalation ticket to PayPal as it appears this is related to their API.

    This thread will be updated once we receive a response from PayPal.

    Kind Regards

    Plugin Author Clayton R

    (@mrclayton)

    5 months, 2 weeks ago

    Hi @proxyman

    PayPal has confirmed they released a fix at 2:30AM CT.

    Kind Regards

Viewing 5 replies - 1 through 5 (of 5 total)

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