Valid URL error on CSV upload

kezwhite
(@kezwhite)

5 years, 10 months ago

When uploading a CSV file with our images, we get the error VALID URL Error. The URL has been opened to your servers by the source server. When uploading the file we are monitoring the server and can see that there is no incoming call from Woocomerce. We believe that it is failing internal checks before even attempting to access our site. Does the URL have to be fully encoded? What are the requirements for a valid URL?

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

mother.of.code

(@imazed)

The Mother of Code

In order to troubleshoot this, there are a couple of bits of information that would help us. Can you please post the following:

1. Your Status Report
2. A link to your CSV document. You can upload this to Google Sheets and link to the document here – that way we can see whether the file has been constructed as expected

Thanks in advance!

Thread Starter

kezwhite

(@kezwhite)

5 years, 10 months ago

Thanks. We are able to load everything successfully if we leave the image URL out. We can also load successfully by pulling another random public image URL. The image URL is from a secure server, but we have allowed access from Woo servers and monitoring when we load the CSV we cannot see any attempt to hit our server. CSV can be found here : https://docs.google.com/spreadsheets/u/1/d/1zIfkzCdi-g9-zxWeqfHSkhAGCAkXsLlTa4PhU-tDKuM/edit?usp=sharing

status Report:


### WordPress Environment ###

WordPress address (URL): https://cbstores.africa
Site address (URL): https://cbstores.africa
WC Version: 4.3.0
REST API Version: ✔ 1.0.10
WC Blocks Version: ✔ 2.7.1
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.3.0
Log Directory Writable: ✔
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: nginx
PHP Version: 7.3.19
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 7.70.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.23-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.3.0
WC Database Prefix: wp_
Total Database Size: 5.27MB
Database Data Size: 3.67MB
Database Index Size: 1.60MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_oauth_refresh_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_oauth_scopes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_posts: Data: 0.27MB + Index: 0.06MB + Engine InnoDB
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wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 52
customize_changeset: 37
custom_css: 1
jetpack_migration: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 47
page: 9
post: 7
product: 28
product_variation: 13
revision: 21
shop_order: 5
sp_wp_carousel: 1
wo_client: 1
wp_template_part: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

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AMP: by AMP Project Contributors – 1.5.5
Clean and Simple Contact Form: by Meghan Nicholas – 4.7.1
CoBlocks: by GoDaddy – 2.0.2
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WooCommerce - PayU MEA Payment Gateway (Redirect): by PayU MEA – 1.1 – Installed version not tested with active version of WooCommerce 4.3.0
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Multicolor Subcribe Widget: by Ramandeep Singh – 2.1
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API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: 
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Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: ❌ Page ID is set
but the page does not exist

Cart: #36 - /cart/
Checkout: #37 - /checkout/
My account: #38 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: FREE Boutique Responsive WordPress Woocommerce Theme
Version: 3.0.5
Author URL: https://dessign.net
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

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BoutiqueWooCommerceFree/woocommerce/content-product.php
BoutiqueWooCommerceFree/woocommerce/single-product/product-image.php
BoutiqueWooCommerceFree/woocommerce/single-product/product-thumbnails.php
BoutiqueWooCommerceFree/woocommerce/single-product.php

### Action Scheduler ###

Complete: 31
Oldest: 2020-06-19 06:04:17 +0200
Newest: 2020-07-09 22:06:20 +0200

Pending: 2
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