Support » Plugin: reCaptcha by BestWebSoft » v 1.54+ broken

  • Resolved webmasteral


    What has changed code wise between v 1.54 and v 1.58 as I have had to roll back to 1.54 in order to get the plugin to work again.

    Using version 3 and all tests green on 1.54. Using default WP theme.

    Hopefully you can help me hunt down why 1.54 works without issue but anything above that version stops working.

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  • Plugin Author bestwebsoft



    Could you please describe your problem in more detail? Specify your WordPress version.
    What problem do you have and after which actions? Provide a link and screenshots to the page where the problem occurs. Since it is not clear what issue do you have.

    WordPress version 4.9.15
    php version 5.6
    updating from plugin version 1.54 to 1.58

    page having issue, wordpress login page
    re-captcha icon no longer displayed in lower right corner and users are unable to login, getting a response of “user response missing”

    works fine on version 1.54

    Plugin Author bestwebsoft



    Unfortunately, we cannot reproduce this problem on our local environment. Please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username, and password), in order to detect the reason and find the solution.

    During making tests we’ll probably deactivate some of your plugins or switch the theme. That’s why before giving the access, we recommend you to make a full backup of your site.

    Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum ( Please include a link to this post, so that we could recall the case immediately.

    Thank you for your offer to try and help us hunt down this issue.

    We have chosen to move to a different reCaptcha solution that seems to work with our current plugin setup without conflict.

    I will update the ticket to a closed status and thank you again for the years your plugin as helped protect our site.

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