Hi Nevixa,
Thank you for contacting us!
We request you to share your store URL with us so we can troubleshoot the issue and help you to resolve the same.
Hope to hear from you soon!
Thanks & Regards!
Thread Starter
nevixa
(@nevixa)
Hi Tatvic,
Thank you for your fast reply. The website is:
http://www.beamlabsinc.com
Thank you!
Thread Starter
nevixa
(@nevixa)
Hi Tatvic,
Sorry, the store URL is: http://www.beamlabsinc.com/shop
Hi Navixa,
Thank you for sharing URL!
We did a quick look of your store and found some javascript error by which some functionality of our plugin is not working for your store
Error :
http://image.prntscr.com/image/ab6b5f22b9b74e99a8723da808b71077.png
We request you to resolve that error and get back to us once you done with the changes
Thanks & Regards!
Thread Starter
nevixa
(@nevixa)
Hi Tatvic,
Sorry for the errors. I fixed it.
Thank you.
Hi Nevixa,
Thank you for fixing the errors!
Now,our plugin is working well on your store and result will reflect in your analytics account so you can verify the same.
Hope that helps!
Get back to us for any other query/concern.
Thanks & Regards!
Hi Nevixa,
Hope you are doing well!
Since you are satisfied with our support and plugin, I would really appreciate if you can spare few minutes to review our plugin. Your review will help other users try our plugin.
Awaiting for your response!
Thanks & Regards!
Thread Starter
nevixa
(@nevixa)
Hi Tatvic,
Thank you for your answers and I will definitely leave a positive review, but the plugin is not working.
I have added the tracking code manually to the website and that is working, but if I remove the manually added code there is no data flowing to analytics at all (so no visitors and no ecommerce data).
Please let me know what to do,
Thank you
Hi Nevixa,
Thank you for getting back to us!
We did a quick look of your store again and found the extra UA script which is manually added from your end as you said.
So we request you to remove that manual script so we can troubleshoot the exact issue and help you to resolve the same.
Hope to hear from you soon!
Thanks & Regards!
Thread Starter
nevixa
(@nevixa)
Hi Tatvic,
Ok, I removed the UA scripts.
Thank you!
Hi Nevixa,
Thank you for getting back to us!
We did a quick look of your store again and found that after you removed manually added UA script,our plugin is still working well.
It would be great if you can provide a view level access of your analytics account so we can verify the implementation there.
Hope to hear from you soon!
Thanks & Regards!
Thread Starter
nevixa
(@nevixa)
Hi Tatvic,
I think the shop part is working indeed, but the rest of the website is not being tracked. Now I added the manual part to the ‘normal’ website again and now it seems to work.
I will wait until we have a order before I really close this ticket and give a positive review.
Thank you for all the work!
Hi Nevixa,
Thank you for the response!
Anytime get back to us for further queries/concern.
Thanks & Regards!
Hi Nevixa,
Hope you are doing well!
Since you are satisfied with our support and plugin, I would really appreciate if you can spare few minutes to review our plugin. Your review will help other users try our plugin.
https://wordpress.org/support/view/plugin-reviews/enhanced-e-commerce-for-woocommerce-store
Awaiting for your response!
Thanks & Regards!
Hi Nevixa,
Thank you so much for your fantastic review!
You can get back to us anytime for further queries/concern.
Regards!
