Users Not Subscribed After Checking Out

  • Resolved thehobbyden

    (@thehobbyden)


    4 years, 11 months ago

    Hi

    I have noticed that users are not being subscribed to the newsletter after they checkout and I mark their orders complete.

    I have an active API which shows on MC. I have WooCommerce Checkout set to active on your settings. I cannot verify if customers are unchecking the “Subscribe to our newsletter” box – is there a way to confirm this?

    I also do not have double opt-in configured – it is switched off.

    Please can you assist with what could be the problem? I have the logs as well from the plugin from the time it was installed.

    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    4 years, 11 months ago

    Hey @thehobbyden,

    Thanks for reaching out to us.

    I regret to say there is no way to know the details of customers who decide to opt-out of subscribing.

    Please go to the “MC4WP > Others” menu in your WordPress admin and share with us any errors listed there.

Viewing 1 replies (of 1 total)

The topic ‘Users Not Subscribed After Checking Out’ is closed to new replies.