UserModel.php error

  • Lidia

    (@lydiamunoz)


    1 week, 4 days ago

    Hi,

    We are experiencing a critical error after updating LearnPress to version 4.4.0. When trying to edit an existing order (changing its status from “Completed” to “Pending”), WordPress throws a fatal error and the page returns a 500 error.

    The error found in the debug.log is the following:

    Fatal error: Uncaught TypeError in /wp-content/plugins/learnpress/inc/Models/UserModel.php on line 123

    Stack trace: 0 …/learnpress/inc/order/lp-order-functions.php(526): LearnPress\Models\UserModel::find() 1 …/learnpress/inc/order/lp-order-functions.php(587): learn_press_get_order_refund_event_data() 2 …/learnpress/inc/admin/views/meta-boxes/order/details.php(195): learn_press_admin_order_refund_request_panel() 3 …/learnpress/inc/lp-template-functions.php(1016): include(‘…’) 4 …/learnpress/inc/custom-post-types/order.php(818): learn_press_admin_view()

    This worked correctly in the previous version. The issue seems to be in the UserModel::find() method called from the order refund panel when loading the order edit screen in wp-admin.

    Could you please look into this? It is affecting our ability to manage student orders and enroll them in new courses.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support brianvu-tp

    (@briantp)

    1 week, 4 days ago

    Hi Lidia,

    Thank you for reaching out to us!

    Our development team tried to reproduce the issue by creating and editing existing orders and changing their status from ‘Completed’ to ‘Pending’. However, during our testing with LearnPress version 4.4.0 and the default Twenty Twenty-Five theme, we did not encounter the fatal error you described, and everything worked smoothly.

    In order to investigate this more accurately and pinpoint the exact cause, could you please let us know which version of LearnPress you were using that worked correctly previously?

    We look forward to your response so we can provide the best possible solution!

    Best regards,
    Brianvu-tp

    Thread Starter Lidia

    (@lydiamunoz)

    1 week, 2 days ago

    The version I had before updating, which was working correctly, is 4.3.8. Thank you.

    Plugin Support brianvu-tp

    (@briantp)

    5 days, 23 hours ago

    Hi Lidia,

    Thank you very much for providing the exact version details.

    Based on this information, we have successfully addressed the fatal error in our latest release.

    Please update LearnPress on your website to version 4.4.1, which includes the official fix for this issue.

    Please let us know if everything runs correctly, or if you need any further assistance.

    Best regards,
    Brianvu-tp

Viewing 3 replies - 1 through 3 (of 3 total)

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