I believe I have tracked the issue down to when a user edits their profile. I tried on one my test accounts and when I edited the profile, the user level was removed from the account. Is there anything that can be done about this?
Hi Oleksiak,
I just ran a few tests and it does indeed look like there’s an issue where the level’s being removed when a front-end profile edit is made. We’ll have to do some further investigating to see what’s causing this issue, which will hopefully lead us to a resolution that we could put out as a fix soon. Thank you for letting us know.
Hello,
I was wondering if this issue has been fixed? I am having the same issue now with users resetting their password.
Thank you.
Hi Oleksiak,
The issue that was reported was for the edit profile page, and that was definitely fixed. We checked and, when a password is reset using the [forgot-password] shortcode, the level does not get changed. However, in doing a few different tests, we did notice that it can happen that, when using the page with the [account-details] shortcode on it to change your password, the level of that user gets switched back to none. Is this what you were talking about?
We’ll do a bit more testing to pinpoint the issue and release an update when we have a fix for it. Thank you for bringing it to our attention.
This issue was only on the forgot password page. I have installed the latest update. I will report back if I have anymore users with the issue. Thank you.
