Usage Reports not Generating Thumbnails

  • Resolved HKP

    (@hiskingdomprophecy)


    5 years, 10 months ago

    Hi Folks,

    About one week ago, most of the thumbnails stopped showing on our ‘Usage Report.’

    On the ‘Bandwidth’ tab, a refresh will bring most of them back, but on the ‘Requests’ tab, a refresh has no effect as it defaults back to ‘Bandwdith’.

    It started immediately after @razinary changed our setting to whitelist our domain (due to theft of our Cloudinary bandwidth).

    At the time, I thought it was perhaps because our cache was cleared and that it would resolve in 24hrs, but almost a week later, no improvement.

    This is the only place I have this issue. All else, on the WP-plugin menus and on the Cloudinary site work fine.

    Please note, I am not saying that this issue is actually related to the recent whitelisting exercise – just that the timings were the same.

    Here is an image from today: https://www.hiskingdomprophecy.com/wp-content/uploads/2017/04/Cloudinary.jpg

    I am using a Firefox browser, but after checking, the same issue occurs on Chrome.

    Regards and thanks,
    Angus

    • This topic was modified 5 years, 10 months ago by HKP.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Aleksandar@Cloudinary

    (@aleksandarcloudinary)

    5 years, 10 months ago

    Hi Angus,
    Thanks for reporting this.
    Checking your account configuration I was able to test and determine that it was indeed due to the referer whitelist. I’ve now updated that accordingly and the Reports tab in your Cloudinary account will also display the thumbnails.
    Please try this out now and let me know how it goes.

    Thread Starter HKP

    (@hiskingdomprophecy)

    5 years, 10 months ago

    Hi Aleksandar @aleksandarcloudinary

    Sadly, no change at all.

    I tried Firefox and Chrome, but both give exactly the same results as before.

    Regards,
    Angus

    Plugin Support Aleksandar@Cloudinary

    (@aleksandarcloudinary)

    5 years, 10 months ago

    Hi Angus,

    Could you please open the Browser’s Network tab when opening the Reports page in your account and share with me the request/response headers for any one of the thumbnails that aren’t loading? You can export this either as HAR file or take a screenshot of the request/response headers from within the Network Tab.

    If you decide to export the request/response as a HAR file, please see the following article with details – https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting

    Thread Starter HKP

    (@hiskingdomprophecy)

    5 years, 10 months ago

    Hi Aleksandar @aleksandarcloudinary

    I’ve been working for 19 hrs and am now off to bed 🙂

    I shall read the instructions and get you a HAR file. Please let me know where you want me to send it.

    Regards and thanks,
    Angus

    Plugin Support Aleksandar@Cloudinary

    (@aleksandarcloudinary)

    5 years, 10 months ago

    Hi Angus,

    You can attach the HAR file or Screenshot in this thread, or alternatively, submit a ticket to us directly via – http://support.cloudinary.com/hc/en/requests/new – with the details.

    Thread Starter HKP

    (@hiskingdomprophecy)

    5 years, 10 months ago

    Hi Aleksandar @aleksandarcloudinary

    While I slept, all the thumbnails have restored themselves and the tabs – both ‘Bandwidth’ and ‘Requests’ all have thumbnails.

    Also the ‘More…’ works well and so does ‘More…’ ‘More…’ and ‘More…’ and much faster than before too. No (re)generation time needed now.

    Thank you very much for what you have done. I guess I just needed more patience…. 🙂

    Thank you also for the Zendesk article “Generating a HAR file for troubleshooting.” That is an amazingly clear explanation of what to do and how to do it. I actually think I could have achieve a file for you, using that guide.

    I still have another Cloudinary issue to sort out – but that is for another day. Now I shall go and practice making HAR files, for surely that skill will be needed for the next adventure.

    Regards and thanks,
    Angus

    Plugin Support Aleksandar@Cloudinary

    (@aleksandarcloudinary)

    5 years, 10 months ago

    Hi Angus,

    You’re welcome!
    Glad the thumbnails are showing as expected for you now.

    Yes, HAR files are very handy to understand the exact request made and the response sent back, especially when debugging issues that aren’t reproducible for all involved.

    Regarding the outstanding issue you face with Cloudinary – if that’s related to the WordPress plugin please share that in the Forums. Alternatively, if it’s an API or other Cloudinary question/issue not surrounding the plugin, please submit that to us directly using the form from my previous message.

Viewing 7 replies - 1 through 7 (of 7 total)

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