Subscriptions charged more then defined

  • bluelee22

    (@bluelee22)


    5 days, 4 hours ago

    Hello,

    I’m using the version 1.7.18, my WP is 6.9.4, and my Woocommerce is 10.9.3, and Woocommerce Stripe Gateway 10.8.3.

    My customers are being charged more then expected, my settings are:

    Payment frequency: every 1 month

    Billing cycle: 5 (Expire subscription after 5 months)

    So normally, the first payement would me when the customer places his order, and then he should be charged 4 months to complete the 5 months, but instead he’s charged 6 months.

    Is this a bug?

Viewing 1 replies (of 1 total)
  • Plugin Support sebastianrybacki

    (@sebastianrybacki)

    4 days, 15 hours ago

    Hello,

    Thank you for reaching out to us.

    According to the plugin’s logic, setting the Billing cycle to 5 should indeed result in a total of five payments: the initial payment made at the time of purchase plus four subsequent renewals. If your customers are being charged a sixth time, this is not the intended behavior.

    To help me diagnose the cause of this issue and determine if it is a bug or a configuration conflict, I would appreciate it if you could provide the following information:

    1. Screenshots of the Product Settings: Please send a screenshot of the General tab in the Product Data section for the subscription product in question, specifically showing the Billing schedule configuration.
    2. Screenshots of an affected Subscription: Please go to Flexible Subscriptions > Subscriptions, select one of the subscriptions that was charged six times, and provide screenshots of:
      – The Subscription Notes (on the right side).
      – The Billing Cycle metabox (showing the start date, next payment date, and end date).

    Kind regards,

Viewing 1 replies (of 1 total)

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