Plugin Contributor
royho
(@royho)
Please give more details such as what version where you on before? What version did you update to? Did you see any error in your console or in the logs?
The checkout page simply will not load at all if the Stripe Gateway plugin is activated. Previously I had both Stripe and Paypal as options on the checkout page. Paypal works okay when Stripe is switched off. No errors showing in WooCommerce Status section.
Plugin Contributor
royho
(@royho)
Again, what version did you have before the update and what version did you try? This will help us determine what could be the cause.
If the page does not load, there must be error logged somewhere. Perhaps check your server PHP error logs.
I’m not sure how to do that – how can I look at the PHP error logs?
Hey there,
I’m not sure how to do that – how can I look at the PHP error logs?
You may need to get in touch with your host to locate your PHP error logs. Sometimes you can access them from your hosting panel or from a folder on your server.
Plugin Support
dougaitken
(@dougaitken)
Automattic Happiness Engineer
Hi there @richj615
We haven’t heard back from you in a while so I hope this means you’ve got this fixed. I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
If you’re still having trouble, please reach out via your WooCommerce.com account and include a full Status Report for the site and give the link to this forum thread.
Thanks,
.
