Hi,
I just posted this thread to reset this plugin. This will help your case, but it is advanced and requires editing database. Just thought I’ll let you know so you know there is an option.
http://wordpress.org/support/topic/how-to-reset-ithemes-security-plugin-to-fix-issues?replies=1
Thanks. Is there anyway iTheme can reset it through their end?
No, they have no access to your WordPress for security and privacy issues. I don’t know, but maybe their Pro support can perform what I described.
If you need access to your wordpress, you can simply disable the plugin by renaming/deleting “better-wp-security” folder inside “wp-content” folder. This will disable plugin and allow you to access admin. BUT, reactivating plugin will break it again. I’ve tested it.
Viktor… thank you! It was easy and worked great.
You’re welcome Lisa, I know how frustrating that can be not being able to login to your own website.
I knew to rename the directory, that got me in, but cleaning out the database to reset things… that was the key. Thanks again!
