Hi @fireflywebs, the simplest thing to check seems to be if wp-content/uploads/index.php is readable. Are you able to check that file’s permissions in your FTP program? It should tell you whether it is readable or not.
If I try to download it to my computer I get
rror: Critical file transfer error
so I guess it’s not readable.
I have also at one point copied a fresh index file from the extracted plug in and uploaded that, but that didn’t work either.
This is a windows server.
Can you suggest the next step?
Hi @fireflywebs, I don’t know if you’ll have access to alter the permissions, so I’d tell your host that this file is not readable, and ask if they could fix it for you.
@fireflywebs, was our response helpful? If so, could you please mark the ticket as resolved? Otherwise we are glad to help! 🙂
@fireflywebs, since we didn’t hear back from you, we assume that your problem has been fixed and we can mark this ticket as resolved. If we are wrong, please reopen the ticket and provide more information, so we can help to find a proper solution for you! 🙂
