upgrade problem – 3.1.15 last working version

soapnote
(@soapnote)

11 years, 7 months ago

Hello,
I’m a newbie trying to manage and update my own site and there’s quite a learning curve. A lot of the code on my site has been outsourced and I’m trying to figure out a problem when updating customizr. I haven’t been able to update beyond 3.1.15. The formatting of posts is lost in versions 3.1.16 and beyond.

It seems that the problem is located in my child theme’s ‘parts’ folder, file ‘parts –> class-content-post.php’

I have an active production site so you can see how it’s supposed to function. An example page on the production site with customizr version 3.1.15 is at http://www.soapnote.org/child-health/fussiness-history/

I have test site to show the problem with the posts. It has all the same code, but with customizr version 3.1.16. At http://www.medicaltext.org/child-health/fussiness-history/ you can see that same post, but the formatting and javascript is lost.

Can someone point me in the right direction to figure out what I need to correct on my site so I can update customizr? I searched the help topics but couldn’t find that anything describing a problem going from 3.1.15 to 3.1.16 for other users.

Thank you in advance for any help!

Viewing 6 replies - 1 through 6 (of 6 total)

rdellconsulting
(@rdellconsulting)

11 years, 7 months ago

I’m afraid you’re way behind with your updates. To get support, you need to update to 3.2.2 as the changes since 3.1.16 are just too much to work out your issues. (Czr went as far as 3.1.24 before the 3.2.* release)

Obviously, do this on your test site and get that working first.

Thread Starter soapnote
(@soapnote)

11 years, 7 months ago

Hi,
I have now installed the newest customizr on the test site – http://www.medicaltext.org. It is functional except for this problem that seems (to me) to be at class-content-post.php.

With the newest customizr, the same issue continues with displaying the post correctly. It appears that it was a change back between customizr 3.1.15 and 3.1.16. I just thought that was a helpful clue. I had worked backwards on the different customizr releases to find the one where the issue started.

I think it might have to do with a javascript library being available or with a problem with a script but this is beyond me.

rdellconsulting
(@rdellconsulting)

11 years, 7 months ago

The [textarea ….] is a shortcode. Which plugin uses it, and it looks like the plugin is not active in 3.2.2.

Thread Starter soapnote
(@soapnote)

11 years, 7 months ago

Hi, Rather than a plugin, the shortcode and formatting comes out of form.php that’s in the child theme.
rdellconsulting
(@rdellconsulting)

11 years, 7 months ago
OK, I’ve gone back to the 3.1.15 and remembered that the folder structure changed.
3.1.15:
```
-inc
   -admin
   -css
   -img
   -js
-lang
-parts
```
3.2.2:
```
-inc
  -admin
  -assets
  -lang
  -parts
```
Your Child Theme needs to mirror the folder structure, so wherever you used to place form.php needs to be relocated.
Thread Starter soapnote
(@soapnote)

11 years, 7 months ago

Hi,
Thank you. I think that fixed it. It looks like the menu is duplicated for some reason, but the post is appearing correctly now. Thank you very much for your help!

Viewing 6 replies - 1 through 6 (of 6 total)

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