Upgrade not working

  • Resolved henitadesign

    (@henitadesign)


    6 years, 5 months ago

    Hi,

    I just installed Ultimate Member and it needed an upgrade. However when I run the upgrade of the database it stops at “Package “2.0.54” is ready. Start the execution…”

    There is nowhere to click or no more information provided. So I am stuck.

    I am logged in as admin, have a great internet connection and just backed up my site.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    6 years, 5 months ago

    Hi @henitadesign

    Are you able to check for any PHP error logs in the server when this issue occurs?

    Regards,

    Thread Starter henitadesign

    (@henitadesign)

    6 years, 5 months ago

    There are no PHP errors and as far as my host can see the plug in is supported.

    Should I ignore the upgrade message and hope for a solution with the next upgrade or do I need to solve this?

    Plugin Contributor Champ Camba

    (@champsupertramp)

    6 years, 5 months ago

    Hi @henitadesign

    What’s the version of UM after the upgrade on your site?

    Regards,

    Thread Starter henitadesign

    (@henitadesign)

    6 years, 5 months ago

    Version 2.1.2 after upgrade

    Thanks

    Thread Starter henitadesign

    (@henitadesign)

    6 years, 5 months ago

    HI @champsupertramp

    I see in my backend that I have gotten the UM menu but I can’t set restrictions on pages or in my menu so it seems like all features have not been installed?

    I have not encountered this on any other site where I have used UM. Tried to delete and reinstall the plugin but got the same result.

    I want to use UM for staff pages for a woocommerce webshop. I saw that there is an extension to get extra features for customer pages. Looks nice.

    This is the upgrade message I get:
    Ultimate Member version 2.1.2 needs to be updated to work correctly.
    It is necessary to update the structure of the database and options that are associated with Ultimate Member 2.1.2.
    Please visit “Upgrade” page and run the upgrade process.

    Thanks

    Plugin Contributor Champ Camba

    (@champsupertramp)

    6 years, 5 months ago

    Hi @henitadesign

    Could you please contact us via our website so we can investigate this issue on your site?
    https://ultimatemember.com/contact/sales/

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    6 years, 4 months ago

    Hi @henitadesign

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. 🙂

    Regards,

Viewing 7 replies - 1 through 7 (of 7 total)

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