• Remodelgirl

    (@remodelgirl)


    Hi – I am receiving multiple requests from WordPress to update. I have tried many times and keep getting error messages. It keeps telling me automatic updates have failed to complete. Or could not create directory. Cannot update plug-ins or themes.

    What steps are needed?

    Thank you for your help. Kathy

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    automatic updates have failed…

    – then try MANUAL updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old copies of files & folder on your server before uploading the new ones. Read the Manual Update directions first.
    If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong.

    Thread Starter Remodelgirl

    (@remodelgirl)

    I’ll have to try this. I’m learning as I go – my former assistant set this up! This is my work web-site so I’m a bit worried but backing up will take care of that. Thanks very much!

    kafkas-prag.de

    (@kafkas-pragde)

    Had the same problem going from 4.2 to 4.2.1
    This helped:
    https://wordpress.org/support/topic/cant-update-from-42-to-421?replies=11#post-6886150
    (Backing up your database and FTP files is a good idea before any update, always)

    Thread Starter Remodelgirl

    (@remodelgirl)

    I worked on this over weekend with no success. But found out my version is older so missing multiple upgrades. When I have time will get on phone with tech support.

    Thanks everyone who replied!

    Moderator t-p

    (@t-p)

    But found out my version is older so missing multiple upgrades.

    To upgrade to the latest 4.2.1, my suggestion is incremental updating: https://codex.wordpress.org/Upgrading_WordPress_-_Extended_Instructions

    Thread Starter Remodelgirl

    (@remodelgirl)

    Thank you Tara – looks intimidating but will print out and go step by step.

Viewing 6 replies - 1 through 6 (of 6 total)

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