Hi,
If the last backup job run date and the last backup in the Existing Backups tab do not match, then it is likely that the backups are not completing correctly.
Could you send us the log?
The contents will be too long to post here directly, but you can use an online service such as Pastebin and post the link here.
Hi,
Sorry for the delayed response. I tried multiple times with pastebin and I wasn’t able to upload. So I have used another option. The download link is valid once only 🙁
http://www.filehosting.org/file/details/586514/m8swXsPNH48DZhHk/log.56612f4c4864.txt
Please let me know if you face issue in downloading this file. I will share it from gdrive.
Thanks,
Muthu
Hi Muthu,
The log shows that the backups are not completing. It appears that the backup is proceeding extremely slowly, and is eventually killed off. For example, it takes 2 seconds to write the second line of the log file. Normally, this should take a fraction of a second.
Could you contact your hosts and ask them what the I/O (read/write speed) limit is on your server?
It would also be useful to ask them to investigate the load on the server at the time of the backups.
Hi,
Thank you for the quick response. I contacted my hosting and found that the I/O limit is set to 1MBPS and they also told that during the time of backups it hits the limit of 1MBPS.
Please let me know how to proceed on this.
Regards,
Muthu.
Hi Muthu,
This I/O limit is the issue. If you cannot raise this, then backups are going to run slowly.
You may wish to take a backup of any sections that do not update often (such as plugins or themes), store them in a safe place, then exclude them from the scheduled backups. This will give more time for the other sections of the backup to complete.
