Updraft Backups not completing

  • Resolved saycey

    (@saycey)


    4 years, 7 months ago

    Hi there – backups won’t complete on my site – attempts always fall over.

    One very noticeable thing I am seeing in the logs is this:

    Error (table=wp_icwp_wpsf_sessions, type=BASE TABLE) (table_details_error): (Table ‘finnzi801.wp_icwp_wpsf_sessions’ doesn’t exist)

    Is this what Updraft is stopping on? If so, what is the easiest solution? Why am I missing that table?

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    4 years, 7 months ago

    Hi,

    For us to check, can you please send us a copy of the latest backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter saycey

    (@saycey)

    4 years, 7 months ago

    Hi there

    Thank you so much for offering to help. Here is a link to the logfile:

    https://drive.google.com/file/d/1-s6G-ZXoOXcO0teCf9bZ_ZeMnWfyA07M/view?usp=sharing

    Look forward to hearing what you think is going on

    Regards
    Steve

    Plugin Contributor bcrodua

    (@bcrodua)

    4 years, 7 months ago

    Hi Steve,

    I can see that you are still using PHP 5.6.
    We recommend you update to 7.x. Here’s why – https://updraftplus.com/php-version-matter/

    After upgrade, please test and run new backup.

    Thanks,
    Bryle

    Thread Starter saycey

    (@saycey)

    4 years, 7 months ago

    Hi there

    So I updated PHP to 7.3 as you suggested. So far so good. Thank you.

    I then attempted a new Updraft backup and it has fallen over again.

    The logfile is here:

    https://drive.google.com/file/d/1SfVEQrCCElWNunuphDoyTD8Q4Hg45U8G/view?usp=sharing

    I’d be really grateful if you could advise on the next steps.

    Thank you

    • This reply was modified 4 years, 7 months ago by saycey.
    Plugin Contributor bcrodua

    (@bcrodua)

    4 years, 7 months ago

    Hi,

    Can you try to reduce the split archive size to 50mb? This can be found in the UpdraftPlus “Settings” tab > Show expert settings > Split archive every. Make sure to click the “Save Changes” button at the bottom of the page. Then run a new backup.

    Thanks,
    Bryle

    Thread Starter saycey

    (@saycey)

    4 years, 6 months ago

    Hi there

    So I tried this a couple of days ago with the split archive size change you suggested. It fell over again. Here is the logfile.

    https://drive.google.com/file/d/1tyBOKIGohpL9EHR4C5aKIIa8fojio-Mq/view?usp=sharing

    Is there anything else I can try?

    Thanks

    Steve

    Plugin Contributor bcrodua

    (@bcrodua)

    4 years, 6 months ago

    Hi Steve,

    Apologies for the late reply.

    It appears that the backup could not get pass through the database backup. Can you please ask your host to increase your server I/O limit, maximum_execution_time and site memory? Any amount higher or double the current value would be good.

    Thanks,
    Bryle

    Thread Starter saycey

    (@saycey)

    4 years, 6 months ago

    Thank you for your helpful reply. I contacted my host. They said this:

    “Thank you. Unfortunately, we do not make these changes in our shared hosting platform. In that case, you will need to manually get the backup of your site from the webspace. This is by downloading the site contents using any FTP clients like FileZilla, Cyberduck, etc… ”

    So thanks for your help – sounds like I will need to go for a manual solution or investigate a different backup plugin.

    Steve

Viewing 8 replies - 1 through 8 (of 8 total)

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