Updated version is not completing – crashed my site!

  • Resolved nsmithson

    (@nsmithson)


    2 years, 8 months ago

    I manually run back ups via Updraft every other month. This month, there was a plugin update, which I completed. About 10 minutes into the backup, the progress froze and timed out. I stopped the back up, downloaded the log files, and tried again. This backup also stopped a little over halfway through, however, I could not download the log – as I started to click out of the window, I realized nothing was loading- my entire site went down.

    After emailing our web team, the site started to come back – first subdomains, then the site proper.

    Not sure why this happened but am not eager to reattempt the back up with Updraft.

    Has this happened to anyone else? Is this related to the plugin update? Anyway to roll-back to the previous version?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    2 years, 8 months ago

    Hi,

    Did you happen to know how your web team fixed the issue? From your description though it appears that your server has limited resources. In order to reduce server resource usage please refer to this FAQ: https://updraftplus.com/faqs/how-much-resources-does-updraftplus-need/

    Thanks,
    Bryle

    Thread Starter nsmithson

    (@nsmithson)

    2 years, 8 months ago

    Hi Bryle –

    Thank you for taking time to respond. Yes – my website is very large. However, this is the first time I have encountered any issues, and because I just updated the Updraft plugin, I was thinking that maybe some other people had issues with the latest release as well.

    Two errors I found in the log:

    1. “Your website is visited infrequently…” – I looked at the FAQ, and I am not a website in development. We typically have thousands of visitors each day. This was not an automated / scheduled back up. I ran it manually.

    2. “5143.361 (9) Dropbox: HTTP code 401 (unauthorized) code returned from Dropbox; attempting to refresh access token” and further up in the log “0335.557 (1) PHP event: code E_NOTICE: Undefined property: stdClass::$refresh_token (line 287, wp-content/plugins/updraftplus/includes/Dropbox2/OAuth/Consumer/ConsumerAbstract.php)” – I do not use Dropbox as a destination for the back up files – I’m not sure if this is just in the log as a resource, but it caught my eye. This error preceded logging that referred to “Long time past since expected resumption time…” and the process was aborted.

    • This reply was modified 2 years, 8 months ago by nsmithson.
    Plugin Support vupdraft

    (@vupdraft)

    2 years, 8 months ago

    Hi,

    You have two issues, here;

    1. Low visitor number

    UpdraftPlus can only make a backup when WordPress is loaded into Memory.  This normally happens when someone visits the site. 

    I would recommend setting up a number of dummy visits to the site via an external cronjob.

    These are automated tasks performed by the server.

    You will need to set up an automated task to visit your site (please set the cron job to visit: http://yourdomain.com/wp-cron.php?doing_wp_cron )every 5 – 10 minutes (This will also keep the rest of your WordPress scheduler running):

    Your hosts may have a tool to set up a cronjob, or you can use an online  tool such as EasyCron

    2. You need to authenticate Dropbox again, can you go to the settings tab, press “Delete these settings” next to your Dropbox and then set up your dropbox again?

    Thread Starter nsmithson

    (@nsmithson)

    2 years, 8 months ago

    Low visitor number – I read this solution in the FAQ. This does not apply to my scenario. I had many users on the site when it went down.

    Dropbox – I do not use dropbox. Not sure why this error is there. I will clear out the settings

    Plugin Support vupdraft

    (@vupdraft)

    2 years, 8 months ago

    Hi,

    The low visitor number won’t crash your site, it just means that the backups may not launch, take a very long time and sometimes fail. You need to make sure there are enough visitors to your site whilst the backup is running (if you are seeing this message, it’s unlikely that you have enough visitors)

    For Dropbox, please ensure that it is not selected in the settings tab.

    Can you also post your php error logs (these should be in the root of your site or you can ask your hosts for them)

Viewing 5 replies - 1 through 5 (of 5 total)

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