Same problem here.
Updated to 4.3 and then some updates and site died. Only white screen and can’t get to the dashboard.
All of this just happened a few minutes ago.
http://www.catatimax.com
You will need to do some troubleshooting to rule out the conflict of a plugin or theme with your current version of WordPress. For this you would need to access your site files either through an FTP client such as Filezilla, or through the File Manager in cPanel (your host may well have given you login details for this).
If you can access your site files through either of these routes, then you would need to navigate to /wp-content/plugins/ and rename this directory to /wp-content/plugins.hold (this will deactivate all your plugins). If this does not allow you normal access, then also switch to the default WordPress theme by changing /wp-content/themes/{your theme} to /wp-content/themes/{your theme}.hold. This should force the default WordPress theme to be activated, providing you have one in your themes directory. Then try and access. If either/both of these methods resolves the issue then it is a case of rename the directory and then reactivating the plugins/theme one by one until you identify the conflicting one.
I did find the issue, basically did what Barnez explained, went to FTP and then try and error to figure out which plugin was causing the issue.
Site back, but next problem is the plugin, but going to see how to fix that now.
Thread Starter
ofvoid
(@ofvoid)
Aye, found it in the FTP. Like the one above, now to try to figure out what went on with that Plugin.
Thanks, guys.
I renamed my plugins folder and was able to login. But how do I check which plugin is responsible for the problem? If I rename the folder back to plugin I can’t access the site again.
@sidelancer, I just activated them one by one until the problem occured again and then went back to FTP and disabled this one plugin by putting .hold behind the name.
Oh and you first have to rename the plugins folder without the .hold, the plugins will still be deactivated and then you can activate them one by one
If I keep the .hold in the name, I can’t access the “plugins” tab in my admin panel. If I remove .hold then it kicks me out completely and I can’t login. So how do I check which plugin is the problem?
My log in page and web site are gone. Can I use my backup file that predates recent updates?
Iggracey, try barnez’ method, it worked for me.
backup files are on my computer. If I’m able to use them, please walk me though it.
Sorry, my technical knowledge is very limited, hopefully someone with better knowledge can help here!
Only thing I can help with is advise you do is what I used, follow the steps mentioned here closely https://wordpress.org/support/topic/read-this-first-%E2%80%93-wordpress-43-master-list?replies=4
Good luck!
Maybe it´s a good idea to open your own topic since this one is resolved 🙂
